George V.
Mid-Level Customer Service & Quality Assurance Analyst
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George Vincent C. is an accomplished Customer Service Lead & Quality Assurance Analyst with extensive experience in the hospitality, property management, and business development sectors. Having worked at Strip View Suites, he managed reservations, resolved escalated guest issues, and supervised customer service teams, leveraging expertise in platforms such as Airbnb, Booking.com, and Expedia. His background at Shangri-La at the Fort and international hotels in China and Switzerland further demonstrates his proficiency with systems like Opera, Micros-INFRASYS, and telephony services, alongside direct guest services, executive floor inspection, and event coordination. George Vincent C.'s command of property listing management and ability to address customer complaints have been integral across luxury hospitality and online rental platforms.
Experience
Customer Service Lead & Quality Assurance Analyst
Strip View Suites · 2022 — 2025Managed reservations and addressed escalated issues from various platforms including Airbnb, Booking.com, Expedia, and VRBO. Oversaw customer service associates to guarantee smooth guest experiences.Service Associate – Guest Services
Shangri-La at the Fort · 2016 — 2021Supervised customer service associates ensuring exceptional guest experiences. Facilitated the management of reservations and resolved more complex issues.Executive Assistant - Business Development
JGP Incorporated · 2014 — 2015Handled scheduling and appointments, conducted technical research, and completed various errands. Assisted in foreign translation (English) and specialized in addressing guest complaints and providing touristic recommendations.Management Trainee - Guest Services
A Marriott Hotel, Guangzhou China · 2013 — PresentWorked with VIP guests, conducted inspections of executive floor rooms, and addressed guest complaints.Elite Floor Butler
The Great Wall Sheraton Beijing, China · 2011 — 2012Managed elite guests, inspected inventory on the elite floor, and developed sales reports utilizing Micros.Stagier
Landmark Towers Beijing, China · 2011 — 2011Supported various operational tasks.Sales and Marketing Field Agent
Global Fusion Incorporated · 2010 — 2011Promoted and sold health products while also assisting in the recruitment of company personnel.Stagier
Eden Palace Au Lac, Montreux, Switzerland · 2010 — 2010Assisted with trainee supervision and coordinated banquets and special events, also served as head bartender.
Skills & Expertise
Education
- Higher Diploma in Hotel, Restaurant & Resort Management MeritHotel Institute Montreux · 2012 — 2013
- Hotel, Restaurant and Institution Management 2nd year/Reserve Officers Training Corps MeritDe La Salle - College of Saint Benilde · 2008 — 2009
- Bachelors Degree in Business AdministrationAmerican Hotel & Lodging Association
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