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georgia P. — Junior Customer Service Representative from Philippines

georgia P.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Georgia E. is a Civil Engineering graduate excelling in the BPO industry, with significant experience as a Customer Service Representative and a Back Office Financial Analyst. During her tenure at Teleperformance and Wipro, she maintained high levels of customer satisfaction by developing strategic solutions for customer inquiries and resolving issues related to travel accounts. At Foundever Asia INC., Georgia worked as a Back Office Financial Analyst, where she identified and investigated potential fraudulent activities, demonstrating her proficiency in data management and strong analytical skills. Her technical expertise includes the use of GDS systems like Amadeus and Sabre, coupled with her foundational engineering skills. Additionally, during her internship at JLO AND DAUGHSONS INC., she conducted site inspections and managed civil engineering tasks, contributing as a safety engineer. Georgia holds a Bachelor of Science in Civil Engineering and is a Certified Safety Engineer, showcasing her commitment to professional growth.

Experience

  • Back Office

    Foundever Asia INC. · 2024 — 2025
    Identified and investigated potential fraudulent activities within a financial institution.
  • OJT/Internship

    JLO and Daughsons INC. · 2024 — 2024
    Conducted thorough site inspections and data collection while leading toolbox meetings as a safety engineer. Managed civil engineering tasks and supported other engineers.
  • Customer Support

    Wipro · 2023 — 2023
    Delivered primary support to both internal and external customers, providing advice and assistance while focusing on their special requests and needs.
  • Customer Service Representative

    Teleperformance · 2020 — 2022
    Utilized forward-thinking strategies to maintain customer satisfaction while addressing customer needs and resolving concerns. Investigated customer issues to identify root causes and effectively handled product or service complaints.

Skills & Expertise

Education

  • Bachelor of Science in Civil Engineering
    University of the Visayas - Main Campus · — — 2025

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