Geovani R.
Mid-Level Banking Customer Service Specialist
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About
Geovani R., hailing from Kalimantan Timur, Indonesia, is a seasoned professional in the hospitality, aviation security, and banking industries, renowned for a commitment to service quality and customer satisfaction. His journey began in the hospitality sector, honing his communication and service management skills. Transitioning to aviation at PT Angkasa Pura Support, he reinforced responsibilities like thorough baggage inspections and maintaining airport security integrity. His tenure in banking as a Customer Service KUR at PT Bank Rakyat Indonesia involved meticulous data management and comprehensive documentation for microcredit services. Geovani's academic achievements include graduating with Cum Laude honors in Management from Universitas Muhammadiyah Kalimantan Timur. Additionally, he is certified in English proficiency, ISO 9001 Internal Auditing, and aviation security, with a demonstrated history in public speaking and risk management. His robust educational background and industry certifications testify to his analytical prowess and administrative expertise.
Experience
Customer Service KUR
PT BANK RAKYAT INDONESIA (PERSERO) Tbk. · 2019 — 2020Collected, provided, and processed data related to microcredit services accurately and in a timely manner. Conducted verification of the completeness, security, and validity of all credit documents according to established administrative standards. Prepared supporting documents to facilitate the operational administration of microcredit. Maintained comprehensive accounting records related to microcredit services. Coordinated with relevant teams to enhance the effectiveness of microcredit administration.Petugas Keamanan Penerbangan (AVSEC)
PT ANGKASA PURA SUPPORT · 2017 — 2018Ensured the safety of passengers, crew members, and airport facilities through thorough inspections of baggage, passenger bodies, and surrounding areas. Conducted inspections of sharp objects, hazardous materials, and explosives to mitigate potential threats. Maintained order and safety in the airport in accordance with applicable aviation safety procedures. Executed tasks with high levels of precision, discipline, and integrity during security checks. Collaborated with relevant agencies and managed security situations to ensure a safe and conducive airport environment.Account Receivable & Income Audit
PT GRAN FATMA HOTEL · 2013 — 2016Conducted examinations and verifications of all invoices prior to customer distribution to ensure financial transaction accuracy. Responsible for reconciling payments against the company's financial balance. Followed up and resolved payment discrepancies efficiently. Addressed customer billing complaints professionally and provided appropriate solutions. Ensured that all credit recording and payment processes adhered to company financial procedures.
Skills & Expertise
Education
- Bachelor of ManagementUNIVERSITAS MUHAMMADIYAH KALIMANTAN TIMUR · 2021 — 2025