Gepind R.
Senior IT Specialist
Open to offersNew to PlatformLanguages
English
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About
Estelle D. is a seasoned IT specialist with nearly a decade of experience in server-to-server configurations, cloud and physical infrastructures, inclusive of IP addressing and firewall security. Throughout her career, she has set up user and admin privileges, fixed backend issues, and configured end devices like routers and switches. Currently, serving as CTO of Wardiere Inc., she applies her project management and critical thinking skills to streamline digital marketing and enhance effective communication. Estelle is proficient in IT support, customer service, and digital marketing within the BPO and real estate industries, and has a strong command over languages including English, French, German, and Spanish. Her certifications in cyber security and Google Cloud highlight a well-rounded technical proficiency. Her experience with Zoho CRM and Maxo VoIP underscores her expertise in technical system administration and executive support, enabling her to reclaim valuable time for stakeholders through strategic project management and automation.
Experience
Virtual Executive Personal Assistant
CZRCMR Prestige Realty · 2026 — PresentSpecializes in real estate operations and Rental Project Management while providing high-level executive support and managing technical systems administration. Automates tasks to enhance agent productivity and oversees the entire rental lifecycle including property maintenance coordination.Roving Merchandiser
Network Plus Merchandising and Promo Service Corp. · 2025 — 2026Ensures store shelves are organized and products are correctly stocked. Manages the appearance of products and sets up pricing as well as promotional signage. Monitors inventory levels and manages product displays.Junior Project Sales Consultant
Filinvest Land Incorporated · 2025 — 2025Engages in selling properties from Filinvest's newest projects, assisting clients in identifying suitable investment options, and utilizing social media for buyer outreach.Customer Service Associate
Wipro · 2024 — 2025Handles customer calls according to established procedures, addresses various concerns and complaints, and remains updated on company policies to ensure confidentiality.Managing Director Marketing
STREET TO STREET INC · 2023 — 2024Responsible for direct communication with Google as a Google Partner. Facilitates training and ensures ongoing access to Google professional certifications while generating monthly revenue from new clients.Desktop Support II
OP360 (OfficePartners360) · 2022 — 2022Assists users through various communication channels including phone, chat, email, and support tickets, adhering to incident management guidelines. Manages Microsoft server roles including Active Directory and ensures user issue diagnostics.Customer Service Advisor
Concentrix · 2022 — 2022Provides resolution for Comcast customers through effective troubleshooting and research. Coordinates appointments for field technicians and actively communicates to manage customer expectations.Web Designer
Outsource Tech Solutions · 2021 — 2022Designs and implements web pages, managing continuous improvements along with functionality. Converts mockups into operational web presences utilizing skills in HTML, CSS, JavaScript, and jQuery.Property Specialist
Mandani Bay · 2021 — 2021Promotes property sales using online channels, sources potential clients, and provides advice regarding market conditions and related matters.Administrative Services Officer
Coldwell Banker Realty · 2019 — 2020Manages social media advertising for property listings and maintains detailed entries in the contact management system. Conducts follow-ups to provide feedback and updates to sellers on market changes.Customer Service Officer
Superloop · 2019 — 2019Creates service opportunities through Salesforce and processes order requests. Handles cancellations and manages communications with customers regarding billing and service credits.Executive Administrative Assistant
The Stampini Team · 2018 — 2019Designs various promotional materials and manages company newsletters while providing tech support. Coordinates hiring processes and manages company systems.Real Estate Property Management Outsource Manager
Innovately by The Global Sourcing Group · 2018 — 2018Handles tenant relations, marketing of vacancies, and management of lease agreements among other responsibilities. Coordinates maintenance schedules and financial management tasks.Store Manager
AEON Fantasy Co Ltd · 2018 — 2018Supports the operation's establishment and implementation of guidelines while managing daily activities. Oversees recruitment, training, and compliance with quality service standards.Call Center Operations Manager
Convergence Technology Solutions · 2017 — 2017Determines operational strategies by conducting assessments and defining user requirements. Oversees the development of customer interaction systems and monitors performance to improve operational efficiency.Outbound Routing Assistant
KeHE Distributors · 2016 — 2017Monitors logistics operations, manages email communication for prospective clients, and submits various reports regarding inbound and outbound activity.Director of Sales Marketing
Convergence Tech Solution · 2016 — 2017Promotes VoIP services targeted at Call Centers and enterprises across regions and provides technical support for telephony systems.Technical Support Engineer
Cloud611 · 2016 — 2016Deploys Windows 10 and Office 365 to clients and provides technical assistance while managing server responsibilities.Personal Assistant to Chief Executive Officer
Charlie Banana · 2015 — 2016Serves as a full-time assistant to the CEO, aiding in organizational tasks, travel planning, and correspondence management.Team Lead Manager
Attic Pro USA · 2016 — 2016Hires and trains appointment setting agents while troubleshooting technical issues with telephony equipment.Online English Teacher
eTOC · 2015 — 2016Delivers English language instruction covering various subjects while assessing student performance and fostering an engaging learning environment.Marketing Agent
Neuvoo · 2016 — 2016Generates inbound links and conducts outreach to educational institutions for lead generation.Transcriptionist
VIVA-TALK LIMITED · 2015 — 2016Manages audio and video editing for news submissions and oversees transcription tasks ensuring accuracy.SEO Virtual Assistant
Acen Diverse Digital Company · 2015 — 2015Specializes in SEO tasks including encoding lists of Google searches and utilizing keyword planning tools to improve online visibility.Team Lead Manager
Global Travel and Tour USA · 2015 — 2015Hires agents and assists in training while providing support for technical challenges related to telephony systems.Marketing Associate
MultilingualConnect.Com · 2015 — 2015Conducts research for prospective leads and manages lead encoding into spreadsheets while engaging in outbound calls.Production Manager
Accu-Fit Machine shop and Engineering works · 2000 — 2012Implements production tracking systems and manages quality control procedures while ensuring staffing and inventory meet operational standards.Machinist
null · 1995 — 2000Operates and sets up machine tools for precision machining, ensuring compliance with specifications and quality standards during production.
Skills & Expertise
Education
- Cisco Certified Networking AssociateUniversity of Cebu · 2015 — 2015
- B.S. Mechanical EngineeringUniversity of the Visayas · 1991 — 1995
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