Gerald M.
Mid-Level Customer and Technical Support Specialist
Open to offersNew to PlatformAbout
Gerald A. is a dedicated professional with extensive experience in Customer Service and Technical - Sales Support, delivering solutions in the banking and technology industries. His education includes studies in Mechanical Engineering at the Cebu Institute of Technology - University. At FIS Global, Gerald provided vital Customer Support for banking services, ensuring client satisfaction through managing accounts and resolving unauthorized transaction disputes. From June 2020 to February 2026, he served at Concentrix, focusing on technical support for printer businesses and a variety of devices such as iPhones, iPads, and Windows PCs. Here, he enhanced customer satisfaction through efficient issue resolution and support for product sales. Additionally, Gerald's work at Tech Mahindra encompassed order management and product assistance, where he played the role of Subject Matter Expert to guide and support both customers and colleagues.
Experience
Technical - Sales Support
CONCENTRIX · 2020 — 2026Offered technical support for printer products across various devices such as iPhone, iPad, iMac, Windows PC, Android Phone, and Chrome OS. Efficiently resolved technical issues and focused on customer satisfaction and product sales while managing online tasks and account updates through inbound and outbound calls.Customer Service
FIS GLOBAL · 2018 — 2020Provided customer support for banking services via telephone. Managed client banking accounts and processed transactions, including checking payroll status and handling unauthorized transactions and disputes to ensure client security and satisfaction.Customer Service
Tech MahindraHandled customer service tasks, including order management and product assistance for a retail account. Processed online account orders, tracked delivery statuses, created tickets for product discrepancies, and managed shipment schedules for returns. Acted as a Subject Matter Expert by providing guidance, taking supervisor calls, and addressing client complaints to enhance customer relations.
Skills & Expertise
Education
- Bachelor of Science in Mechanical EngineeringCebu Institute of Technology - University · 2014 — 2016
- Bachelor of Science in Mechanical Engineering ( Undergrad )Cebu Institute of Technology - University
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