0 viewsTalent
Geraldina A. — Senior Team Leader from Philippines

Geraldina A.

Senior Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Geraldina A. is an accomplished Team Leader with extensive experience in employee engagement, performance management, and strategic alignment within diverse industries. With proven abilities in guiding and motivating teams, she has effectively contributed to achieving customer satisfaction and business objectives across her roles at Concentrix, Alorica, and Accenture. As a team leader, Geraldina ensures that teams consistently meet key performance indicators and maintains a positive leadership presence. Her prior role as a Sales Facilitator at Emerson Electric Asia Ltd. ROHQ involved overseeing order management and supporting sales operations. Additionally, her early career included positions in customer service at West Contact Service and Teletech, where she honed her skills in effective communication and problem-solving. Geraldina holds a Bachelor of Science in Business Administration from Pamantasan ng Lungsod ng Maynila. Her strengths include data analysis, project management, and fostering inclusive work environments.

Experience

  • TEAM LEADER

    CONCENTRIX · 2024 — 2025
    Motivated and guided a team to achieve monthly targets while ensuring exceptional customer service delivery.
  • TEAM LEADER

    ALORICA · 2021 — 2023
    Supervised operations to maintain KPIs and foster a positive leadership presence, ensuring customer satisfaction and achieving client goals.
  • TEAM LEADER - ACCENTURE (ATCP)

    Company not specified · 2015 — 2020
    Established clear team goals and KPIs while overseeing daily operations and conducting regular performance evaluations.
  • SALES FACILITATOR

    EMERSON ELECTRIC ASIA LTD. ROHQ · 2012 — 2015
    Supported Inside Sales Representatives and Field Sales in entering and booking orders into business systems and managed cases for each Purchase Order in the Customer Relations Management system.
  • CUSTOMER SERVICE AND SALES REPRESENTATIVE

    TELETECH · 2010 — 2012
    Provided assistance to customers regarding billing inquiries and payment processing, and resolved issues related to phone services for US T-mobile.
  • ESL TEACHER

    STEP BY STEP LEARNING SCHOOL · 2009 — 2009
    Instructed Korean students in English language skills, focusing on grammar, vocabulary, and reading comprehension through one-on-one teaching methods.
  • TEAM LEADER

    WEST CONTACT SERVICE · 2004 — 2006
    Oversaw assigned production employee activities, ensuring efficient performance in a quality-oriented environment and identifying training needs.
  • CUSTOMER SERVICE SUPERVISOR

    ROJARO BEAUTY & HEALTH CENTER · 1997 — 2003
    Managed customer service inquiries and complaints, prepared monthly sales reports, and scheduled work assignments within the area.
  • CUSTOMER SERVICE REPRESENTATIVE

    EASYCALL PHILIPPINES · 1990 — 1996
    Greeted visitors, resolved administrative issues, managed phone inquiries, and maintained updated records and files.
  • CUSTOMER SERVICE AND SALES REPRESENTATIVE

    TELEPERFORMANCE
    Assisted customers with billing inquiries, phone troubleshooting, and tracking upgrade and delivery status for US T-mobile handset.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Pamantasan ng Lungsod ng Maynila · 1988 — Present

Interested in this professional?

Sign in as an employer to save this profile or invite Geraldina A. to a job.

Sign in as an employer