Geraldine K.

Geraldine Kaye A. is an experienced professional in the business process outsourcing industry, showcasing a trajectory of progressive roles enhancing her capabilities. She began her journey as a Lead Verification Specialist at Trualliant BPO Inc. from October 2020 to November 2023, where she honed her problem-solving and communication skills to advance customer support and nurture client relationships. Following this, Geraldine was promoted to the role of Campaign Coach at the same company, overseeing operations from December 2023 to August 2024. Her responsibilities involved training and coaching team members, ensuring successful campaign management. Her skills were further utilized at Sagility, where she was a Customer Service Representative from October 2024 to May 2025, a role that capitalised on her aptitude for customer service excellence and multitasking. Geraldine's educational foundation in Business Administration, majoring in Marketing Management from PHINMA-University of Iloilo, complements her professional endeavors.