Gerard R.

Gerard F. is an experienced Customer Service Representative with four years of dedicated service, specializing in troubleshooting and resolving customer issues to enhance the customer experience. With a background in Human Resource Management from Arellano University, Gerard brings strong customer service skills and a talent for maintaining guest satisfaction. His experience spans various roles, including serving as a waiter and barista at Bayview Manila Hotel, where he provided exceptional hospitality and managed transactions accurately. At Med-Metrix, Gerard was responsible for processing and analyzing medical insurance claims, helping to prevent fraud by gathering critical information. His role involved calculating and collecting payments for medical services, updating patient data, and preparing invoices in medical administrative offices, ensuring a high level of accuracy and speed. Proficient in both English and Tagalog, Gerard demonstrates excellent communication skills and a strong ability to adapt to diverse environments within the hospitality and healthcare industries.