Gerardo U.

Gerardo M. is a dedicated and results-driven Quality Analyst with significant experience in quality assurance and performance audits across BPO and administrative sectors. His career, predominantly at TaskUs Batangas, demonstrates his adeptness in analyzing performance metrics and developing frameworks that enhance operational efficiency and customer satisfaction. Gerardo's commitment to compliance and reporting distinguishes his approach to improving workflow performance and service delivery. His work on the Oscar Health Insurance Account refined his skills in conducting quality audits on claims processing, with an emphasis on accuracy and compliance. Before his tenure at TaskUs, Gerardo served as an Administrative Officer at Leon Force Security, where he managed HR functions and ensured regulatory compliance. He holds educational credentials in accountancy and mathematics from Philippine Christian University and University of Makati, respectively. His proficiency in data reporting, Microsoft Office Suite, and problem-solving supports his effective team collaborations and operational contributions.