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Gerardo A. from Peru

Gerardo A.

Peru 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Gerardo C. is a Business Administrator with hands-on experience in the education, municipal government, and customer service industries. At Konecta, he served as a Call Operator, managing customer service communications, updating records, and resolving client inquiries according to company protocols. As an Academic Coordinator at Leonardo De Vinci, Gerardo organized and supervised educational processes, coordinated with teachers, handled academic schedules, and administrated documentation to enhance institutional efficiency. In his position as a Tax Operator at the City Hall of Ate, he managed tax record processing, public service guidance, compliance monitoring, and revenue documentation for municipal administration. Fluent in Spanish and English, Gerardo is recognized for process coordination, documentation management, and reliable operational support across diverse professional settings.

Experience

  • Call Operator

    Konecta · 2025 — Present
    Handled inbound and outbound customer service calls, addressing inquiries, providing information, and ensuring a positive experience. Followed company protocols for managing requests, accurately updated customer records, escalated complex issues as needed, and maintained a professional communication style while contributing to service quality.
  • Tax Operator

    City Hall of Ate · 2023 — 2025
    Managed and processed municipal tax records, ensuring accurate calculation and collection. Assisted taxpayers by providing guidance on procedures and regulations, maintained updated documentation, and supported administrative processes while monitoring compliance and coordinating with departments for efficient public service.
  • Academic Coordinator

    Leonardo De Vinci · 2021 — 2022
    Organized and supervised academic processes to ensure effective educational program delivery. Coordinated with teachers for lesson planning, monitored student performance, and ensured compliance with standards. Managed academic schedules, documentation, reporting, and facilitated communication among staff, students, and administration.

Skills & Expertise

Education

  • Law Student
    Pontifical Catholic University of Peru · 2023 — 2025
  • Bachelor of International Business Administrative
    LEONARDO DE VINCI · 2010 — 2012

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