GERDA P.
Senior Customer Service Manager
Open to offersNew to PlatformAbout
Gerda G. is an experienced professional currently serving as a Customer Service Manager at Scharlab Phils. Inc., where she has been a pivotal part of the customer service department since 2016. She began her tenure within the company as the sole customer service representative and has since been promoted to manage a team of five. Her role involves efficiently handling customer queries via email, tracking the availability and status of orders, routing inquiries regarding prices and quotations, and maintaining an accurate database of customer details and inventory. With a solid background in various industries including food, construction, IT, BPO, and chemicals, she has demonstrated expertise in data management, invoicing, and operational support. Equipped with a Diploma in Information Technology and partial studies in Bachelor of Elementary Education, Gerda is now seeking a work-from-home position to balance her professional commitments with family life.
Experience
Customer Service Manager
Scharlab Phils. Inc. · 2016 — PresentResponding to customer queries via email, managing stock availability, and tracking order status. Directing inquiries related to pricing and quotes, while ensuring accurate entry of customer data into the database. Overseeing the accurate processing of orders and the assignment of available items.Homebased-Operation and Helpdesk Support Administrative Assistant
iTwin Pte. Ltd. · 2011 — 2013Provided assistance through the helpdesk, addressing inquiries via email and managing inventory, sales, and returns within the database. Coordinated with customers regarding their shipments and prepared invoicing for clients.Customer Care Representative
PLDT E-Ventus (Simulscribe Account) · 2008 — 2008Handled customer care responsibilities, addressing inquiries and providing support during the set tenure.General Secretary
12 Star Energy Savers Inc. · 2007 — 2008Performed administrative tasks managing office documentation and correspondence.Title Search Analyst/Quality Control
Lender Services Direct, Computer Research Philippines (LSD) · 2006 — 2007Conducted title searches and quality control for documentation, ensuring compliance with company standards.Human Resource Assistant
Burger Machine-Cameron Corporate Services, Inc. · 2005 — 2006Assisted in HR functions, providing support for various human resource activities.
Skills & Expertise
Education
- Diploma in Information TechnologySTI- PASAY CITY · 2012 — 2014
- Bachelor on Elementary EducationHOLY ANGEL UNIVERSITY- UNDER GRAD
Photos
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