Gerome D.

Gerome D. is an experienced Workforce Specialist and customer service professional with a background in call center operations within the business process outsourcing industry in Davao City, Philippines. Having worked at Six Eleven Global Services, Concentrix, and Sutherland Global Services, Gerome D. has been responsible for real-time monitoring of operations, ensuring service levels, productivity, and proper staffing. He is also proficient in scheduling employees based on forecasted interaction volumes. Gerome D. has supported customers as a Technical Support Representative and Customer Service/Sales Representative, resolving technical and general inquiries to maintain high customer satisfaction. With a Bachelor of Science in Geology from the University of Southeastern Philippines, he brings problem solving, critical thinking, and workforce management skills to administrative roles, recently serving as a Virtual Assistant (Email Representative) for Etalon Vert Shop, where he handled ticket management and customer communications.