Gerson A.
Mid-Level Bilingual Customer Service Specialist
Open to offersNew to PlatformAbout
Gerson N. is a bilingual customer service professional with over five years of experience delivering high-volume support across multiple industries, including healthcare, travel, technology, billing, and retail. As a Bilingual Agent at companies like NuvoCx, IGT Solutions, Atlantic Quantum, Solvo, Teleperformance, and Sutherland Global Services, Gerson N. has managed more than 50 daily customer interactions using phone, chat, and email channels. His scope of responsibility has included healthcare appointment scheduling for Medicare and Medicaid, back-office support for travel platforms like Trip Advisor, global airline booking management via Global Distribution Systems (Amadeus, Sabre, Galileo), and technical support. Proficient in CRM systems (HubSpot, Salesforce) and billing software, Gerson N. has consistently maintained high customer satisfaction while adhering to operational protocols and quality standards.
Experience
Bilingual Agent
NuvoCx · 2025 — 2026Offered internal operations assistance through chat, email, and phone for three international clothing brands, while ensuring compliance with brand standards and service protocols.Bilingual Agent
IGT Solutions · 2024 — 2025Delivered customer service for Trip Advisor, which included managing back-office responsibilities and Customer Data Solutions (CDS). Engaged with Global Distribution Systems (GDS) including Amadeus, Sabre, and Galileo for flight reservations and booking operations for major international airlines.Bilingual Agent
Atlantic Quantum · 2023 — 2024Coordinated medical appointments and managed prescription refills for Medicare and Medicaid patients, alongside organizing facility assignments for optimal patient flow.Bilingual Agent
Solvo · 2023 — PresentScheduled medical appointments while providing administrative support for workforce management.Bilingual Agent
Teleperformance · 2023 — 2023Oversaw billing processes, payment handling, and provided technical support to assure accurate and prompt resolution of customer inquiries.Bilingual Agent
Sutherland Global services · 2020 — 2022Facilitated bilingual customer support via phone and chat, managing approximately 50 interactions daily while maintaining a high customer satisfaction rate.
Skills & Expertise
Education
- BachelorColegio Aplicacion · 2010 — 2016
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