Giesel A.

Giesel A. is a diligent professional with over two years of experience in call centers, particularly in managing accounts related to healthcare and life insurance. Her core competencies involve handling complex problem-solving tasks, especially concerning prescription drug and billing inquiries. At Teleperformance Philippines, she served as a Customer Operations Specialist and Subject Matter Expert, excelling in supporting and escalating customer concerns. Later, at Insurance Support Services Intl. Corp., she took on the role of Associate Customer Support, where she expertly verified insurance eligibility and benefits through high-volume outbound calls. With a background in nursing, Giesel is adept at providing empathetic customer service while demonstrating strict adherence to regulatory compliance such as HIPAA policies. She effectively utilized CRM software, Microsoft Office Suite, and accounting/ERP systems like QuickBooks in her roles. Giesel is committed to quality assurance, consistently meeting KPIs and SLAs while ensuring outstanding customer satisfaction.