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Gift K. — Mid-Level Customer Success Manager from Nigeria

Gift K.

Mid-Level Customer Success Manager

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Gift K. is a certified customer-focused professional with a background in customer support, operations management, and community engagement. Based in Ilorin, Kwara State, Nigeria, Gift currently serves as a Customer Service Representative & Media Liaison at The Natives Co., where they leverage Zendesk and Google Workspace to ensure community members receive timely and empathetic responses. With expertise in managing communication channels and collaborating with media teams, Gift helps to produce engaging digital content that enhances audience connection. Previously, as a Customer Success Manager & General Manager at Havenda Arena, Gift successfully increased revenue and attendance by improving customer experiences and managing operations. Their educational background includes a Bachelor of Science in Physics from the University of Ilorin, Nigeria. Gift is known for utilizing HubSpot in data-informed decision-making and strategic problem-solving derived from an analytical physics background.

Experience

  • Customer Success Manager & General Manager

    HAVENDA ARENA - Ilorin, Nigeria · 2024 — 2026
    Focusing on enhancing customer experiences, I contributed to revenue growth and increased weekly attendance. I initiated event concepts like 'Mic of Madness' and 'Pitch 5N' based on audience interests and feedback. My responsibilities included overseeing daily operations of the facility, coordinating staff activities, and utilizing Google Sheets and Calendar for scheduling. I also led the transformation of the football pitch into a versatile event space to broaden entertainment options.

  • Customer Service Representative & Media Liaison

    THE NATVES. CO · 2025 — Present
    Acting as a brand representative, I ensure community members receive prompt and compassionate answers to their inquiries. I handle communication channels through Zendesk and Google Workspace to monitor, prioritize, and resolve customer issues. Additionally, I work alongside media teams to create compelling digital content that enhances audience engagement and supports brand visibility.

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