Gil M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Gil Michael B. is an experienced Virtual Assistant based in Cagayan De Oro City, Philippines, with a background in customer service, inventory management, affiliate project coordination, and tutoring. He has contributed to industries including beverages at Coca-Cola Beverage Philippines Inc., call center services at Teleperformance and Ubiquity Careers Philippines, and educational support for private students. His responsibilities have spanned inventory management, customer issue resolution, affiliate project coordination, and academic tutoring. In each role, Gil Michael B. has managed accurate documentation, optimized onboarding and workflow processes, ensured quality compliance, monitored inventory and student progress, and maintained communication with both internal teams and clients to improve operational efficiency and service consistency.
Experience
Customer Service Representative
Ubiquity Careers Philippines · 2025 — 2026Addressed customer inquiries and complaints swiftly to enhance satisfaction and preserve client relationships. Efficiently processed returns and exchanges, ensuring compliance with company documentation standards. Collaborated with internal teams to resolve product issues, improving service quality and minimizing complaints. Maintained detailed interaction records to support accurate reporting and ensure consistent service. Provided product information to assist customers in making informed purchasing decisions.Affiliate Success (Project Advisor)
Concentrix Philippines · 2025 — 2025Coordinated project timelines for affiliates to ensure timely delivery and maintain effective communication among stakeholders. Led quality assurance initiatives to uphold compliance and minimize errors in affiliate operations. Streamlined onboarding procedures for affiliates to enhance adoption rates and partner engagement. Aligned teams to focus on project goals, improving efficiency and reducing delays. Established feedback mechanisms to assess customer satisfaction and refine strategies.Customer Service Representative
Teleperformance Philippines · 2023 — 2024Handled customer inquiries and resolved issues efficiently, contributing to improved overall satisfaction. Documented return requests for compliance with policies and enhanced transparency in processes. Collaborated with logistics to ensure timely pickups of products, increasing efficiency. Recognized recurring customer concerns, providing feedback to management to enhance service quality. Facilitated communication between customers and technical support to reduce resolution times.Inventory Staff
Coca-Cola Beverage Philippines Inc. · 2021 — 2022Processed incoming inventory shipments to maintain accurate stock levels for operations. Inspected goods upon receipt to ensure quality standards were met and prevent errors. Worked with procurement teams to synchronize stock replenishment schedules, optimizing supply flow. Organized storage areas to enhance space utilization and expedite retrieval of items. Monitored inventory records to spot discrepancies and ensure reporting accuracy.Student Tutor
Chavez Family · 2020 — 2021Facilitated student comprehension of complex academic concepts to enhance problem-solving skills. Tailored tutoring sessions to meet individual learning needs, resulting in improved engagement. Monitored progress to identify gaps in knowledge and adjusted methods accordingly. Worked alongside instructors to ensure tutoring strategies aligned with curriculum goals. Created additional learning materials to reinforce key concepts.
Skills & Expertise
Education
- 1st Year College UndergraduateUniversity Of Science and Technology Of Southern Philippines · 2022 — 2023
- STEM - ENGINEERINGCagayan De Oro College · 2021 — 2022
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