Gilnquel F.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Gilnquel F. is a versatile professional with a broad range of experience in remote and onsite customer service roles, exemplified by her tenure at Alorica Clark and IQOR Clark. As a CSR Supervisor, she managed a team, addressing escalated inquiries and mentoring employees to boost customer satisfaction. Her remote engagements include working as a Customer Service VA for Urbanex Pest Control, where she scheduled appointments and optimized client interactions, and at Gogograndparent, where she provided ride-ordering assistance to seniors via Uber and Lyft. Her technical prowess is demonstrated through skills in Shopify, Gorgias, and Zendesk for e-commerce and customer support. Gilnquel's educational credentials are reinforced by her certification in FOOD & BEVERAGE SERVICE NCII, underscoring a commitment to continuous professional development. Additionally, her extensive knowledge in appointment setting, lead generation, and logistics coordination highlight her comprehensive administrative capabilities.
Experience
Booking Concierge | Virtual Assistant
Gogograndparent · 2025 — PresentOffered concierge-level ride ordering services for seniors and individuals with disabilities using Uber and Lyft platforms. Addressed a considerable volume of customer inquiries, complaints, and sales calls to ensure timely resolutions.U.S. Tax Preparer
OMNI INTERACTIONS · 2024 — 2025Acted as a backup agent for U.S. Tax Return preparation during the peak season, ensuring documentation accuracy and compliance with deadlines.Customer Service VA
Urbanex Pest Control · 2024 — 2024Served as a CSR Scheduler and Appointment Setter, managing numerous appointment requests efficiently and addressing customer inquiries regarding pest control services.General Virtual Assistant
Temporarykitchens123 · 2024 — 2024Delivered virtual administrative support for a mobile kitchen rental service by analyzing client needs to generate competitive quotes and by managing scheduling and calendar coordination.Customer Service VA
Getdriversed.com · 2024 — 2024Supported online driver education and certification programs by creating marketing content, including blog posts and videos, while managing copywriting and customer engagement tasks using Go High Level and Lead Connector.Admin. Support (Phone, Chat, & Email Support)
Accounting Fulfillment Services LLC. (1800Accountant) · 2023 — 2023Provided administrative support through various communication channels, resolving bank sync discrepancies and managing client ticket resolutions effectively.Initial Interviewer
New City Canada · 2022 — 2023Conducted initial candidate interviews, evaluating qualifications and providing assessments to the recruitment team in a professional manner.Lead Gen./CSR
Real Estate and Solar Campaign · 2022 — 2022Executed cold calling campaigns to generate leads for real estate and solar services, along with setting appointments for sales representatives.Customer Service VA
Amazon Returns UK · 2022 — 2022Managed customer inquiries related to product returns and exchanges, while also handling data entry and logistics for return shipments.CSR Supervisor & Final Interviewer
Alorica Clark (T-Mobile) · 2017 — 2022Oversaw a team of Customer Service Representatives, managing daily operations and performance, while also mentoring team members and conducting final interviews.CSR
IQOR Clark (METROPCS POWERED BY T-MOBILE) · 2014 — 2017Provided customer support for METROPCS, addressing inquiries and resolving issues while engaging in sales activities to promote products and services.Collection Specialist
Credit One Bank · 2013 — 2013Managed customer inquiries and account updates for credit card services, addressing billing and credit limit concerns.CSR / Sales Agent
CYBER CITY Phil. Clark (CATALOG ACCOUNT) · 2012 — 2012Provided support for catalog orders, handling inquiries and troubleshooting issues, while processing orders and enhancing the customer experience.
Skills & Expertise
Education
- Hotel and Restaurant ManagementJOSE C. FELICIANO COLLEGE · 2010 — 2012
- Secondary EducationJOSE C. FELICIANO COLLEGE · 2002 — 2006
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