Gino G.
Open to offersNew to PlatformAbout
Gino G. is an accomplished professional with extensive experience in customer service and collections, particularly in the finance sector. Holding a Bachelor of Marketing from the University of Perpetual Help System Dalta, he has honed his negotiation skills and problem-solving abilities through various roles. Beginning his career as a Hotel Reservations Specialist at Teleperformance Philippines from 2012 to 2016, Gino excelled in assisting customers and ensuring targets were met. He advanced to working with credit card services at Synchrony Financial, first as a Customer Service Representative, then as a Collections Representative, and ultimately as a Specialist Collections Account Manager from 2018 to 2022. During this time, he managed escalations, conducted negotiations, and played a crucial role in new hire training. In his most recent position as a Performance Specialist, he led site projects, executed site reports and communications, and coached collections representatives, demonstrating his adeptness in team collaboration and strategic planning.
Experience
Performance Specialist
Synchrony Financial · 2022 — 2025Facilitated site reports and communications, contributed to site projects, coached collections representatives, conducted new hire training and presentations, and organized call calibrations and presentations.Specialist Collections Account Manager
Synchrony Financial · 2020 — 2022Handled escalations, assisted with plan and settlement enrollments, and utilized collections and negotiation skills while providing team reports and communications, supported by process and product knowledge across different credit card brands and services.Collections Representative
Synchrony Financial · 2018 — 2020Executed collections and negotiation skills while applying process and product knowledge for various credit card brands and services, managing customer requests, and acting as a process expert for new hires, in addition to team reporting and communications.Customer Service Representative
Synchrony Financial · 2016 — 2018Managed customer relations by utilizing process and product knowledge for different credit card brands and services, addressing customer requests and inquiries, and serving as a process expert for new hires.Hotel Reservations Specialist
Teleperformance Philippines · 2012 — 2016Assisted customers with hotel reservations and handled various customer requests and inquiries, demonstrating hotel knowledge for both international and local locations while meeting booking targets.
Skills & Expertise
Education
- Bachelor of MarketingUniversity of Perpetual Help System Dalta · 2008 — 2012
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