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Gisele M. — Junior Customer Support Specialist from Colombia

Gisele M.

Junior Customer Support Specialist

Colombia Less than 1 year
Open to offersNew to Platform
Languages
PortugueseEnglishSpanish
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About

Gisele L. is a customer-focused professional with extensive experience in client-facing roles that include live hosting, sales, and content strategy. With a background in both English and Portuguese and developing Spanish proficiency, she excels in multilingual communication and problem-solving. Her career includes roles such as a Live Game Host and Customer Interaction Specialist at Arrise in Bogotá, where she managed high-volume customer interactions in digital environments, and a Content Strategist, self-employed in Rio de Janeiro, optimizing digital content with a focus on brand standards and audience engagement. Gisele has further honed her skills as a Sales Associate at Richards, where she provided tailored customer guidance. Currently, she is enhancing her expertise in CRM and customer support using tools like HubSpot and is certified in Service Hub software management. Content Writing, Communication, and Customer Support remain her core strengths across diverse professional settings.

Experience

  • Live Game Host | Customer Interaction Specialist

    Arrise · 2025 — Present
    Oversaw high-volume customer interactions in fast-paced digital settings, ensuring clarity, accuracy, and user engagement while adapting communication to various audiences.
  • Content Strategist

    Self-employed · 2024 — 2025
    Formulated and refined digital content strategies aimed at driving audience engagement and performance analysis while adhering to structured guidelines for consistency and quality.
  • Sales Associate/Customer Experience

    Richards (Inbrands) · 2021 — 2024
    Provided tailored customer support by identifying individual needs and delivering clear product guidance, fostering a positive shopping experience through effective communication.
  • English–Portuguese Interpreter (Event-based)

    Self-employed | International Events
    Enabled real-time communication between English and Portuguese speakers in diverse environments, ensuring clarity and effective interaction.

Skills & Expertise

Education

  • Bachelor's Degree in Nutrition
    Universidade Federal do Rio de Janeiro · 2020 — Present

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