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Gisti L. from Indonesia

Gisti L.

Indonesia Less than 1 year
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Gisti L. is an accomplished graduate with a Bachelor's degree in English Education from Universitas Muhammadiyah Pringsewu. Her professional experience spans the customer service and hospitality sectors, having worked as a Ground Staff at Raden Inten II Airport and as a Front Office Guest Relations Officer at Radisson Lampung Kedaton Hotel. At the airport, she excelled in facilitating passenger check-in and boarding processes according to Standard Operating Procedures, ensuring smooth flight operations. She also contributed to the security by supporting passenger and luggage screening as part of the Aviation Security team. In the hospitality industry, she demonstrated her ability to coordinate VIP arrival services, manage guest requests for special occasions, and maintain high standards of guest satisfaction. Her strong proficiency in English communication, public speaking, and office software applications like Word and Excel highlights her ability to support dynamic work environments effectively.

Experience

  • Front Office Trainee (GRO)

    Radisson Lampung Kedaton Hotel · 2025 — 2026
    Facilitated Front Office operations by delivering exceptional service to guests during check-in, check-out, and their stay. Coordinated the arrival of VIP guests by preparing VIP amenities and ensuring room readiness according to hotel service standards. Managed special occasion requests, such as birthdays, anniversaries, and honeymoons, through collaboration with the Housekeeping and Food & Beverage departments. Addressed guest inquiries, requests, and complaints promptly and professionally to maintain service quality. Assisted with daily Front Office administration, including guest data updates and operational reporting. Contributed to creating memorable experiences for guests through personalized service and effective coordination of VIP services.
  • Ground Staff

    Bandara Radin Inten II · 2018 — 2019
    Assisted in passenger and baggage security checks in accordance with AVSEC procedures. Supported the supervision of restricted areas to ensure compliance with aviation security regulations. Contributed to maintaining the safety and orderly operations of the airport by implementing security procedures aligned with aviation standards.
  • AVSEC (Aviation Security)

    Bandara Radin Inten II · 2018 — 2019
    Actively participated in maintaining security protocols to safeguard airport operations. Engaged in monitoring and enforcing compliance with aviation security regulations.

Skills & Expertise

Education

  • Bachelor in English Education
    Universitas Muhammadiyah Pringsewu · 2021 — 2025

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