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Gladys L. — Junior Telemarketing Specialist from Philippines

Gladys L.

Junior Telemarketing Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishBahasa MelayuTagalog
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About

Gladys R. is a proficient professional with diverse experience in customer service and sales. She began her career as a Customer Service Representative at Hua Ho Kiulap in Brunei, where she honed her skills in financial transactions and client information management. She further developed her customer interaction capabilities at Startek and Teleperformance in the Philippines, focusing on assisting customers with technical and procedural inquiries. Gladys then transitioned to sales roles, first as a Cold Caller at Good Call Int'l, connecting clients to legal assistance services, and later at Ecube Labs in Houston. There, she exhibited prowess in initiating business owner outreach and educating them on cost-saving strategies. Her most recent experience includes a role as an Appointment Setter at Market Forge Australia, where she successfully arranged discussions between stock investors and senior advisors. Gladys holds undergraduate experience in nursing from the Asian College of Science & Technology.

Experience

  • Cold Caller

    ECUBE LABS · 2025 — 2026
    Initiated outreach to over 150 local business owners on a daily basis, presenting cost-saving dumpster services and educating them on how to reduce their monthly trash expenses.
  • Appointment Setter

    MARKET FORGE · 2023 — 2024
    Conducted outbound calls to active stock market investors, introducing new stock opportunities and scheduling appointments with senior advisors for detailed discussions.
  • Cold Caller

    GOOD CALL INT'L · 2023 — 2023
    Managed outbound calls to prospective clients in need of legal assistance for accident claims and benefits, successfully connecting them with appropriate services.
  • Customer Service Representative

    TELEPERFORMANCE · 2022 — 2023
    Assisted customers by explaining the procedures for downloading their purchased ebooks and audiobooks, and provided troubleshooting support for their accounts and devices.
  • Customer Service Representative

    STARTEK · 2013 — 2014
    Obtained clients' information via telephone calls, conducted interviews, and verified information while entering client data to establish policies and confirm pricing.
  • Customer Service Representative

    HUA HO KIULAP · 2008 — 2010
    Computed and recorded daily transactions, ensured cash drawer accuracy at the beginning of shifts, and established or identified pricing for goods and services while tabulating bills.

Skills & Expertise

Education

  • BSN, UNDERGRAD.
    ASIAN COLLEGE OF SCIENCE & TECHNOLOGY BALIUAG, BULACAN · — — 2008

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