Glaizel J.
Mid-Level BPO Customer Service Representative
Open to offersNew to PlatformAbout
Glaizel Joy C. is an experienced Customer Service Representative with over four years in the BPO, retail, hospitality, and health beauty industries. In her current role at Virtualist Business Solution, she delivers comprehensive post-purchase support for a dropshipping business, utilizing CRM software to manage inquiries, resolve technical issues, coordinate logistics, and handle refunds and exchanges. Previously, she managed outbound communications and upselling at Primer Communications, met performance targets, and maintained record accuracy. Her earlier roles include front desk management in hospitality at Herbal HotSpring Resort and sales administration for Evidence Health Beauty And Skin Essentials, where she handled order processing and client communications. Glaizel Joy C. showcases advanced data entry skills, professional use of MS Office Suite, and effective communication in English across diverse business contexts.
Experience
Customer Service Representative
Virtualist Business Solution · 2024 — PresentDelivered post-purchase customer support for a dropshipping business by effectively addressing inquiries through email. Assisted customers with technical challenges related to orders, payment, website navigation, and product usage. Monitored shipments, provided timely updates, and coordinated with logistics partners to resolve any delivery issues. Handled cancellations, refunds, and exchanges while ensuring customer satisfaction. Utilized CRM tools to maintain detailed records of customer interactions, facilitating consistent follow-ups and improvements in processes.Outbound Customer Service Representative
Primer Communications · 2023 — 2024Engaged proactively with customers via phone and email to provide relevant product and service information. Identified sales and upselling opportunities while diligently maintaining accurate customer records. Followed up on leads, ensuring a positive customer experience and achieving performance targets.Front Desk Receptionist
Herbal HotSpring Resort · 2021 — 2022Oversaw the reception area, serving as the initial point of contact for guests and clients. Managed inquiries, scheduled appointments, handled phone calls, and collaborated with various departments to ensure seamless operations. Created a welcoming, professional atmosphere while delivering outstanding customer service.Sales Admin
Evidence Health Beauty And Skin Essentials · 2020 — 2020Assisted the sales team by performing administrative tasks, including preparing sales reports and processing orders. Facilitated communication between clients and departments to ensure efficient sales processes. Aided in contract preparation and supported sales presentations to help achieve organizational goals.
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