Glenn G.
Senior Customer Service Manager
Open to offersNew to PlatformAbout
Glenn P. is an accomplished Customer Service Manager with 16 years of experience at Citigroup. He has a proven track record in credit card customer support and team leadership, focusing on supervising teams and resolving complex customer inquiries. At Citigroup's BGC location in Taguig City, Glenn consistently achieved business goals related to NPS, RSAT, AHT, sales, and quality compliance. Known for his expertise in coaching and performance management, he has delivered exceptional customer experiences. His work included supervising teams handling diverse credit card inquiries, resolving escalated customer issues, and collaborating with management to streamline operations and achieve business objectives. Glenn holds a BSBA in Business Management from Angeles University and is skilled in using the Microsoft Office Suite and CRM tools for operational improvement and workflow optimization.
Experience
Customer Service Manager
Citigroup · 2009 — 2025Oversaw a team that managed credit card inquiries, addressing billing, fees, interest rates, and account-related concerns. Engaged in coaching and developing team members to enhance service quality and productivity. Handled escalated customer issues to ensure prompt resolution and high satisfaction levels. Worked closely with management to optimize operations in alignment with business goals.
Skills & Expertise
Education
- BSBA in Business ManagementAngeles University · — — 2007
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