Glenn P.
Mid-Level Content Moderator
Open to offersNew to PlatformAbout
Glenn P. is an experienced Content Moderator with nearly six years at Cognizant Technology Solutions Inc., specializing in the operational support and security of social media platforms. Based at Science Hub Tower 4 in Taguig, Metro Manila, Glenn handles the moderation of user-generated content to maintain safety, investigates and reviews global user reports, and manages escalated cases from partners with precise case investigation and resolution skills. Proficient in escalation procedures, root cause analysis, and managing high-volume tasks, Glenn also supports new employees, generates detailed reports, and coordinates ticket workflows using ticket escalation procedures. With a background in Computer Hardware Servicing, Glenn bridges technical support and content moderation responsibilities within the digital services industry.
Experience
Content Moderator
Cognizant Technology Solutions Inc. · 2019 — 2025Moderated a social media platform to ensure user safety and security. Investigated and reviewed user reports on a case-by-case basis, applying appropriate actions. Managed escalated cases from partners, addressing their concerns effectively. Provided support for new joiners and rehires while handling escalations through root cause analysis. Developed online forms for users to request account creation, deletion, or modification, and generated reports on ticket requests. Assigned ticket allocations to team members, overseeing ticket escalation procedures and liaising with onsite support as necessary. Coordinated with other support teams to facilitate the completion of request tickets.
Skills & Expertise
Education
- Computer Hardware Servicing NCIIACEBA Science and Technology Institute · 2011 — 2013
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