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glieza L. — Mid-Level Healthcare Administrative Specialist from Philippines

glieza L.

Mid-Level Healthcare Administrative Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Glieza L. is an experienced professional with a background in business process outsourcing, healthcare support, and graphic design. Serving as a Team Leader and Technical Support Representative at Qwest BPO from August 2019 to June 2023, she managed team operations and delivered client solutions in the BPO industry. At Optum Global Solutions, she worked as a Pharmacy Technician, handling pharmacy-related tasks in the healthcare sector. She further expanded her healthcare expertise as a Prescription Drug Prior Authorization Specialist, Referral Coordinator, and Medical Records Coordinator at Ideal Tech Staffing. Proficient in MS Office applications, SketchUp, and AutoCAD, Glieza L. has also demonstrated technical proficiency and troubleshooting abilities. Her experience includes freelance graphic design for Elite BPO and frontline service at Isla Ora Pizza Co., showcasing adaptability across multiple business domains in Cebu City.

Experience

  • Team Leader

    Qwest BPO · 2021 — 2023
    Oversaw a team at Qwest BPO, coordinating daily operations and managing workflow.

  • Prescription Drug Prior Authorization Specialist, Referral Coordinator, Medical Records Coordinator

    IDEAL TECH STAFFING · 2023 — Present
    Fulfilled responsibilities as a Prescription Drug Prior Authorization Specialist, Referral Coordinator, and Medical Records Coordinator at IDEAL TECH STAFFING.

  • Pharmacy Technician

    OPTUM GLOBAL SOLUTIONS · 2020 — 2021
    Performed duties as a Pharmacy Technician at OPTUM GLOBAL SOLUTIONS.

  • Customer Representative / Technical support

    Qwest BPO · 2019 — 2020
    Handled customer inquiries and provided technical support services while working at Qwest BPO.

  • Freelance Graphic Designer

    Elite BPO · 2018 — 2018
    Produced graphic design work as a home-based freelance contractor for Elite BPO.

  • Cashier/Waitress

    Isla Ora Pizza Co. · 2017 — 2017
    Processed transactions and assisted customers as a Cashier and Waitress at Isla Ora Pizza Co.

Skills & Expertise

Office and AdminCall CenterTechnical Support SpecialistGraphic DesignData Entry SpecialistCustomer Service Representative

Education

  • Bachelor of Science in Architecture
    CEBU INSTITUTE OF TECHNOLOGY – UNIVERSITY (CIT-U) · 2016 — 2017
  • Secondary
    Mabolo National High School · 2011 — 2015

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