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Gloriel S. — Mid-Level Customer Service Team Leader from Philippines

Gloriel S.

Mid-Level Customer Service Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Gloriel S. is an experienced professional with a demonstrated background in customer service, technical support, and team leadership, primarily within high-volume call centers and administrative environments. From October 2018 to December 2022, Gloriel led daily operations as a Team Leader at The Results Companies, overseeing strategic planning and supervising teams to enhance agent efficiency by 20%. Previously, she served as a Technical Support/Sales Representative, managing over 50 customer interactions daily and supporting company sales initiatives. Her experience spans multiple industries, including customer support for e-commerce order fulfillment at Nagog Tech and financial services assistance with ERC returns at Levine and Associates, LLC, using reporting tools such as Dialpad and Monday.com. Gloriel’s responsibilities have also included task management at Wheelzy, LLC in the automotive sector, virtual assistance for home appliance issues, and freelance customer engagement on Upwork.

Experience

  • Virtual Assistant

    JustPressOne · 2024 — 2025
    Supported clients by addressing inquiries through inbound, outbound, SMS, and email related to home appliance issues. Scheduled repair appointments.

  • Freelance

    Upwork · 2025 — 2025
    Assisted clients with inquiries about puppies via inbound and SMS. Executed remarketing efforts and made outbound calls to prospective customers.

  • Customer Service Expert/Admin

    Levine and Associates, LLC · 2023 — 2024
    Supported clients with their ERC or amended returns by calling the IRS using ReachUC. Managed 10-15 inbound calls and initiated outgoing communication for clients requesting callbacks. Generated end-of-day reports utilizing the Monday Tool.

  • Senior Customer Service

    Wheelzy, LLC · 2024 — 2024
    Performed 200 tasks involving SMS, email, inbound, and outbound communications. Provided assistance to clients regarding vehicle scrapping services.

  • Customer Service Expert/Admin

    Nagog Tech · 2023 — 2023
    Handled 10-15 inbound calls daily, assisting clients with their order issues by creating tickets and assigning them to the warehouse. Conducted outbound calls to provide clients with updates received from the warehouse. Compiled end-of-day reports by extracting calls using Dialpad Tool.

  • Team Leader

    The Results Companies · 2018 — 2022
    Developed and executed strategic and tactical plans for daily operations, set work priorities, and addressed customer inquiries while adhering to cost, productivity, and quality objectives. Oversaw daily functions in a high-volume call center setting. Created strategies that enhanced agent effectiveness.

  • Technical Support/Sales Representative

    The Results Companies · 2016 — 2018
    Managed over 50 customer interactions daily, delivering detailed, personalized service to promote customer satisfaction and retention. Acquired in-depth knowledge of company products and services to provide swift responses to inquiries, boosting upsell opportunities.

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