Grace P.

Grace G. is an experienced training professional with nearly eight years immersed in the BPO industry. After excelling as a top-performing agent, she was promoted to BPO Trainer, where she led employee development for three certified accounts. Grace is proficient in training methodologies, performance management, and leadership, consistently enhancing team success and operational efficiency. Her career includes significant tenure at TechMahindra LTD., where she facilitated onboarding sessions, product knowledge workshops, and developed bespoke training materials. She also engaged in office administration, ensuring seamless communication and procedure implementation. Additionally, Grace transitioned into the insurance sector with Bethel General Insurance Corporation, driving agency growth as a Sales Agent by promoting and selling non-life insurance products, meeting established sales targets, and providing exceptional customer service. Her academic foundation is in Information Technology from Don Mariano Marcos Memorial State University, complemented by a Computer Secretarial Course from Saint Louis College.