Gracelyn D.

Gracelyn G. is a dedicated Customer Support Specialist and certified Virtual Assistant, experienced in enhancing customer satisfaction and retention through adept account management and reliable problem-solving. Based in Upper Ablayan Dalaguete Cebu, Gracelyn has developed a robust skill set in Social Media Marketing, including content management and audience engagement, to help brands expand their online reach. She has successfully managed her own business's social media presence by creating and scheduling content with Meta Business Suite and Canva, and engaging with customers professionally. Proficient in high-volume Customer Support using CRM systems like Jira and Zendesk, Gracelyn is also well-versed in project management tools such as Trello and Asana, and excels in using creative platforms like Canva and Figma. Her training as a certified Virtual Assistant emphasizes administrative support and AI-powered task automation. Gracelyn is committed to driving efficiency and customer relations in the business sector.