Guganeswari M.
Mid-Level Customer Service and Administrative Specialist
Open to offersNew to PlatformAbout
Guganeswari M. is a seasoned Customer Service and Administrative Professional based in Bukit Jalil, Kuala Lumpur, with over 33 years of experience in various industries including logistics, customer relations, and administrative support. Throughout her career, she has excelled in managing key accounts and coordinating complex shipment and logistics operations, particularly during her tenure at Aramex where she was responsible for handling accounts like E Shop World and Sephora, as well as managing undeliverable and damaged shipments. Her expertise extends to passport and visa processing, having managed passport collections and deliveries. At Tehar Trading, she honed her skills in office management, overseeing travel arrangements and supporting office maintenance. Guganeswari successfully provided top-notch customer service at VSource Asia and Celcom, and her ability to resolve customer issues effectively was evident throughout her career. Proficient in the Microsoft Office Suite, she has consistently ensured smooth operational workflows across diverse departments.
Experience
Operations Team Member I
Aramex · 2021 — 2026Managed key accounts such as E Shop World and Sephora. Handled various types of shipments including undeliverable, damaged, or returned items. Oversaw the collection, release, and processing of passports, and coordinated VFS and US visa passport deliveries along with customer inquiries. Updated shipment and passport records using internal systems and the CGI platform, and communicated with the courier partner GDEX about any delays or damages. Generated SLA reports alongside shipment and operational documents, and provided customer support via phone, email, WhatsApp, and at the reception. Liaised with finance and HR for operational and payment issues.Administrative Assistant
Tehar Trading · 2010 — 2021Oversaw administrative responsibilities including filing, invoicing, and creating purchase orders. Organized office maintenance and relocation logistics. Managed travel arrangements, including hotel bookings and transportation for staff. Assisted in preparing training materials and managing office supplies while also supporting reception duties and addressing customer inquiries.Administrative Assistant
Shell · 2006 — 2009Provided support to various departments, handling tasks such as documentation management, scheduling, filing, and coordinating office activities. Assisted with travel logistics and other office-related arrangements.Customer Services Executive
VSource Asia Berhad · 2004 — 2006Addressed customer inquiries and complaints, as well as facilitated shipment tracing and billing processes. Maintained professional relationships with customers, effectively resolving issues and contributed to the training of new personnel on service procedures.Customer Services Executive
Celcom · 2001 — 2004Oversaw customer service operations, managing service-related inquiries and ensuring effective issue resolution. Focused on delivering high levels of customer satisfaction and service quality.Junior Secretary
General Physics · 1998 — 2001Performed various secretarial and administrative tasks, maintaining company records and managing correspondence. Provided support to consultants with training materials and documentation, and handled travel arrangements for trainers.Customer Services Agent
DHL · 1994 — 1997Managed shipment pickups, billing inquiries, and provided customer support. Documented tracing requests and addressed customer complaints effectively while assisting customers across multiple regions including Malaysia, Australia, and New Zealand. Operated in a shift environment and achieved management call targets, also facilitating on-the-job training for new team members.Junior Secretary
Pan Malaysian Pools · 1993 — 1994Executed general secretarial tasks such as typing and filing, managing incoming calls and customer inquiries, and assisting in office coordination and documentation.
Skills & Expertise
Education
- NCC Diploma in Computer ProgrammingNCC · 1992 — 1993
- Sijil Pelajaran Malaysia (SPM)Senior Methodist Girls School, Kuala Lumpur · — — 1992
- Sijil Rendah Pelajaran (SRP)Senior Methodist Girls School, Kuala Lumpur · — — 1989
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