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Gugu — Junior Telematics Customer Service Agent from South Africa

Gugu

Junior Telematics Customer Service Agent

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Gugu N. is a motivated professional based in Gemiston, Gauteng, South Africa, with strong skills in communication, problem-solving, and computer literacy. With a solid education in science from the University of Witwatersrand and matriculation at Springs secondary school, Gugu combines academic excellence with practical work experience. Formerly a Cashier at Piccadilly, Gugu efficiently operated point-of-sale systems, enhancing customer experiences in a bustling clothing store. At C Track, as a Customer Service Agent, she played a crucial role in telematics support and asset security, managing fleet data integrity and providing technical assistance in a fast-paced environment. Gugu’s broad language skills, including English, Zulu, and others, further highlight her versatility in customer-facing roles.

Experience

  • Customer service agent

    Ctrack · 2025 — 2026
    Acted as a vital link between the company and its clients, focusing on telematics support and asset security management. Responsibilities included monitoring high-risk alarms, coordinating stolen vehicle recovery services, and providing technical assistance for tracking unit installations. Managed fleet data integrity and facilitated communication between fitment centres and brokers to ensure smooth service delivery. This role involved extensive crisis management, technical troubleshooting, and professional correspondence in a fast-paced, 24/7 operational setting.
  • Cashier

    Piccadilly · 2024 — 2025
    Provided exceptional customer service in a busy clothing retail environment. Handled customer transactions accurately through point-of-sale systems, including scanning items, verifying prices, and accepting payments via cash, card, and digital methods. Processed refunds, exchanges, and returns, managed cash drawers, balanced tills at the end of shifts, and reported discrepancies. Welcomed customers, addressed product inquiries, assisted with item location, and promoted sales. Maintained a clean and organized checkout area, promptly resolved customer complaints, and contributed to efficient store operations during peak times.

Skills & Expertise

Education

  • Matric
    Springs secondary school
  • Bachelor of Science
    University of Witwatersrand

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