Habiba I.
Mid-Level B2B Account and Talent Management Specialist
Open to offersNew to PlatformAbout
Habiba A. is an experienced B2B Account and Talent Management professional with over five years of expertise in sales support, client relationship management, recruitment, and coaching within the business services and telecommunications sectors. At Concentrix, she managed a portfolio of 35–40 B2B clients, supported account renewals, and identified upselling opportunities, directly contributing to revenue growth and high client retention. Her role as a Talent Acquisition Specialist involved overseeing full-cycle recruitment for multiple business units, streamlining screening and interview processes, and enhancing onboarding to boost new-hire retention. Habiba also served as a mentor, coaching sales teams in achieving key performance metrics, and provided CRM tools and system training to new hires. Her technical support experience at Vodafone UK further enriched her abilities in customer service and troubleshooting. Habiba holds a Bachelor of Business Administration from Helwan University.
Experience
B2B Acquisition & Account Manager
Concentrix · 2024 — 2025Managed a portfolio of 35–40 B2B clients to uphold a strong client retention rate. Supported renewal efforts and upselling strategies to aid in revenue growth. Worked alongside onboarding and operations teams to enhance the initial client experience. Created monthly forecasts and performance reports for informed strategic decision-making. Recognized and utilized growth opportunities within existing accounts to fortify long-term client relationships.Talent Acquisition Specialist
Concentrix · 2023 — 2024Oversaw the complete recruitment cycle for various business units, handling over 20 roles at once. Streamlined screening and interview processes, which led to a reduction in average hiring times. Developed talent pipelines through LinkedIn, job boards, referrals, and targeted sourcing. Improved new-hire retention by enhancing onboarding procedures and follow-up processes. Collaborated with managers to synchronize staffing strategies with business objectives and timelines.Mentor (Sales & Performance Coach)
Concentrix · 2021 — 2023Coached a team of 20–25 sales agents to help them consistently meet and surpass KPIs. Analyzed performance metrics to provide practical feedback on call handling and sales techniques. Conducted training sessions on CRM and system usage for new employees, facilitating a decrease in ramp-up time. Partnered with team leaders to identify areas needing improvement and implemented targeted training solutions.Sales Representative
Concentrix · 2021 — 2021Consistently met monthly sales targets, achieving performance levels between 90–110%. Managed customer inquiries, explained products, and finalized sales transactions. Assisted in lead qualification and performed basic market research.Technical Support Representative
Vodafone UK · 2020 — 2021Delivered technical support while maintaining a high first-contact resolution rate. Assisted customers with troubleshooting for internet, devices, and software. Documented service cases and escalated issues as necessary to ensure quality service.
Skills & Expertise
Education
- Bachelor of Business Administration (BBA)Helwan University · — — 2023
Interested in this professional?
Sign in as an employer to save this profile or invite Habiba I. to a job.
Sign in as an employer