Hajar T.
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Hajar T. is a versatile student currently pursuing a Bachelor's degree in English Studies at the University of Moulay Ismail in Meknès. With robust experience in sales, banking and customer relations, she has honed her skills in various industries. She has served as a Customer Service Manager and Cash Manager at Librairie Jawharat Al Ouloum, mastering payment operations and customer satisfaction. In her role as a Sales Advisor at a Moroccan & Emirati ready-to-wear boutique, she excelled in personalized client services and visual merchandising. Additionally, Hajar managed an online sportswear store, handling digital client relations. Her linguistic proficiency includes native Arabic, excellent English, intermediate French, and beginner Hindi. Her academic pursuits are complemented by active involvement in cultural and artistic university activities, such as organizing theatrical sessions and participating in choir concerts.
Experience
Customer Service Representative and Cash Manager
Librairie Jawharat Al OuloumProvided customer reception, advice, orientation, and loyalty building. Managed cash operations meticulously and handled payment processes. Demonstrated complete mastery of printing, reprography, and digitization techniques.Sales Advisor
Boutique 'Himo Dar Nkhwa' (Moroccan & Emirati Ready-to-Wear)Welcomed customers and accurately identified their needs while providing personalized advice. Enhanced product presentation, managed stock levels, and executed visual merchandising for the store.Order Confirmation Agent
E-commerce - RemoteProcessed outgoing calls for validating and confirming customer orders. Maintained rigorous follow-up on customer files and ensured smooth coordination with the delivery service.Independent Sales Representative
Social Media / Online SalesPromoted and sold personalized sportswear online for teams. Managed all aspects of digital customer relations, including negotiation and after-sales service.
Skills & Expertise
Education
- Bachelor in English Studies (In progress - 3rd year)Faculté des Lettres et des Sciences Humaines, Université Moulay Ismail, Meknès · 2023 — Present
Photos
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