Haragail M.

Haragail M. is a highly accomplished Remote Customer Support, Technical Support, and Operations Professional with over six years of experience serving global customers across diverse industries including e-commerce, SaaS, healthcare, telecommunications, banking, and logistics. With a proven ability to deliver exceptional customer experiences in a fully remote environment, Haragail consistently exceeds KPIs for CSAT, FCR, AHT, QA, and productivity. Demonstrating expertise in CRM platforms, omnichannel support, and cross-functional collaboration, Haragail adeptly manages high-volume queues and maintains stringent data security and compliance standards. Past roles include a Customer Service Representative at Oribe, where she maintained a 95% CSAT by providing premium remote support and ensuring CRM accuracy in Zendesk and Salesforce. As a Dispatch Technician at Hobart Service, she enhanced technician utilization by 15% through effective coordination and priority-based dispatching. Haragail's technical support skills were demonstrated at Nordicwave, achieving a 95% first-contact resolution and reducing escalations significantly. She also possesses a background in data entry, achieving 99.8% accuracy at Tern and excelling in debt collection at Woodforest National Bank. Haragail holds a Diploma in Phlebotomy from Distinction College, further highlighting her diverse skill set.