HARRY B.

Harry B. is an experienced Customer Service Representative with over two years in high-volume BPO environments. He excelled at iQor Philippines, managing over 60 customer inquiries daily through phone, email, and chat, which resulted in a 90% customer satisfaction rating. At iQor, he was also instrumental in resolving complex issues, achieving an 85% first-contact resolution and reducing supervisor escalations by 19%. Previously at Sutherland, he maintained high-performance metrics by handling large volumes of inbound calls, applying troubleshooting solutions to improve resolution rates. His dedication to enhancing customer experience is further supported by his background in technical support, having coordinated Zoom webinar operations at NayongPilipino Foundation. Harry's proficiency in CRM Software, MS Office Suite, and Data Entry complements his strong problem-solving and communication skills. His educational background includes a senior high school diploma from Don Carlos Polytechnic College.