Harry S.
Senior Customer Relations Manager
Open to offersNew to PlatformAbout
Harry D. is an accomplished executive specializing in customer relations, business development, and service quality, with extensive leadership experience in Indonesia’s property development, customer experience, and corporate training spheres. As Head of Customer Relations at PT Bumi Artha Sedayu (Avana Living Development), a leading property developer, he oversees comprehensive customer experience strategies and team development throughout the property lifecycle. Previously, as Head of Business Development at PT Service Quality Centre Indonesia (a Singapore Airlines subsidiary), he directed the sale and implementation of Service Quality and Customer Experience programs for corporate clients across diverse industries. Harry’s roles at firms like PT Vista Inspirasi Pendidikan, PT CFLD Indonesia Investment, Agung Podomoro Land, and PT Linksindo Makmur have involved project stewardship, delivery of impactful training programs, and development of customer loyalty initiatives. His credentials include a Master of Management in Marketing, Certified E-Business Associate, and Certified Trainer BNSP, reflecting his focus on project management and training program delivery within sectors such as property, banking, and education.
Experience
HEAD OF CUSTOMER RELATIONS
PT Bumi Artha Sedayu (Avana Living Development) · 2025 — PresentManages the overall customer experience journey throughout the property development life cycle, focusing on customer complaint and issue resolution, communication, relationship management, and the execution of customer experience strategies.HEAD OF BUSINESS DEVELOPMENT
PT Service Quality Centre Indonesia (Subsidiary of Singapore Airlines) · 2021 — 2025Guides the business team in selling and marketing Service Quality and Customer Experience development programs, including Service Strategy, CX Design, CX Training, and CX Measurement to corporate clients; ensures project execution and client collaboration while facilitating impactful training sessions.HEAD OF BUSINESS DEVELOPMENT
PT Vista Inspirasi Pendidikan · 2018 — 2020Leads and trains the business team in selling Managerial training programs, manages project collaborations with corporate clients, and delivers training sessions on these programs across various industries.HEAD OF CONTACT CENTRE
PT Linksindo Makmur (Partner for Lazada) · 2018 — 2018Oversees Lazada's outsourced contact centre operations, ensuring service excellence across all channels including voice, email, chat, and social media, while focusing on driving workforce performance and collaboration with Lazada stakeholders.HEAD OF CUSTOMER SERVICE
PT CFLD Indonesia Investment · 2017 — 2017Aligns management strategies with the Customer Service Department, manages and trains the Customer Service team, oversees operations in customer demo areas, and develops a Customer Loyalty Program to enhance retention and repeat sales.HEAD OF HOSPITALITY & CUSTOMER RELATIONS
PT Agung Podomoro Land · 2014 — 2017Leads the Customer Relations team for the Pluit City project, overseeing operations in the Marketing Gallery, developing a Customer Loyalty Program, and delivering training sessions on Service Quality and Customer Experience in collaboration with the Marketing Academy.HEAD OF STRATEGIC BUSINESS CAPABILITY
PT Bluevisions Management · 2013 — 2014Aligns management strategies with the Business Development Unit, explores market opportunities for selling Project Management programs, leads a business team in selling Project Management and Construction Management programs, and maintains client relationships while managing related projects.HEAD OF BUSINESS DEVELOPMENT
PT Service Quality (SQ) Centre Indonesia (Subsidiary of Singapore Airlines) · 2006 — 2013Aligns management strategies with the Business Unit Team, leads a business team in selling Service Quality and Customer Experience development programs, oversees project management with clients, delivers training across industries, and builds long-term client partnerships.CORPORATE SALES MANAGER
PT Informatics Professional Development Center · 2004 — 2006Identifies market opportunities for the Project Management program, sells training and certification programs to both public and corporate clients, manages related projects, and maintains relationships with clients and partners.CUSTOMER SERVICE OFFICER
PT Bank Negara Indonesia (Persero) Tbk · 1994 — 2001Assists customers with inquiries and transactions, promotes banking products and services, handles complaints, processes account openings and closings, ensures compliance with regulations, and builds strong customer relationships.
Skills & Expertise
Education
- Master of Management, Majoring in MarketingTrisakti University, Jakarta, Indonesia · 2007 — 2009
- Professional Accounting Degree, Majoring in AccountancySam Ratulangi University, Manado, Indonesia · 1991 — 1994
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