Hasiruddin H.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Hasiruddin “Gohan” H. is a resourceful and fast-learning Virtual Assistant with over 5 years of experience spanning operations management, administration, and customer service sectors. Holding key roles at companies such as Oak Commercial Funding LLC and Wheat State Cleaning LLC, he has adeptly managed executive tasks, client communications, and coordinated operations that enable business development and enhance client relationships. His capability in tools like Google Workspace, GoHighLevel, and Zoho One is noteworthy, including his efforts to configure CRMs and optimize workflows. As a Customer Happiness Manager at Grow My Cleaning Business, Gohan has actively improved service quality and strengthened client online reputation through strategic customer interactions. At Your Realty Leverage Inc, he streamlined recruitment by managing candidate databases and scheduling, thereby bolstering the efficiency of the hiring process. His role as a Finance/Funding Specialist involved diligent review and validation of contracts, ensuring compliance and accurate processing, demonstrating his attention to detail and commitment to operational excellence.
Experience
Executive Assistant
Oak Commercial Funding LLC · 2025 — 2026Managed client communications through email and phone to ensure prompt responses for a professional client experience. Coordinated with brokers, lenders, and internal teams to facilitate the loan process, monitoring pipelines and following up on missing documents to minimize delays. Efficiently scheduled meetings, managed calendars, and organized appointments to enhance operational efficiency. Prioritized daily tasks and administrative requests to allow leadership to concentrate on business development and client relations. Trained in Zoho One and GoHighLevel while migrating data, building a CRM from scratch, configuring pipelines, and structuring workflows for better client and operations management.Customer Happiness Manager
Grow My Cleaning Business · 2025 — 2025Conducted quality assurance follow-ups post-service for various cleaning businesses to assess customer satisfaction and identify service improvement opportunities. Addressed customer issues by collaborating with their VAs for effective and timely resolution. Motivated satisfied clients to share Google reviews and online recommendations, helping to bolster online reputations for client businesses.Operations Manager
Wheat State Cleaning LLC · 2023 — 2024Oversaw the daily operations of cleaning services through schedule coordination, dispatching cleaners, and ensuring timely job completion for efficient service delivery. Facilitated communication among customers, cleaning staff, and internal teams to resolve scheduling conflicts and operational challenges, improving response times and overall customer satisfaction. Monitored job performance and operational metrics, implementing process enhancements to boost team productivity and service quality.Database & Recruiting Partner
Your Realty Leverage Inc · 2021 — 2022Maintained candidate databases with precise data entry, cleaning, and record management to ensure organized information. Coordinated recruitment efforts by overseeing candidate profiles, scheduling interviews, and managing hiring records for an efficient recruitment process. Handled the recruiter’s email and calendar, streamlining communications and appointment scheduling.Finance/Funding Specialist
Fluent Solar LLC · 2020 — 2022Reviewed financing agreements and contracts to ensure their accuracy and compliance with internal standards prior to processing. Verified amendments and changes in contracts by checking documentation and updating records for timely agreement processing. Managed contract documentation and record-keeping with various tools, contributing to effective workflow management and data integrity.
Skills & Expertise
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