Hazel M.

Hazel Mea M. is an experienced Credentialing Analyst and Customer Service Representative with a background in healthcare provider credentialing and customer support. At AWESOME CX, she managed clinician applications for major insurance providers including Blue Cross Blue Shield Association, Kaiser Permanente, Optum, Premera Blue Cross, Elevance Health, Cigna, and Aetna, and maintained CAQH profiles through accurate attestation. Leveraging proficiency in Google Workspace, Zendesk, Salesforce, and customer support tools, Hazel Mea M. ensured compliance with regulatory standards and the accuracy of provider records. She also resolved customer concerns via email and phone, showcasing MS Word, Excel, and email support skills. Her academic achievements include graduating with honors and being named a top credentialing analyst.