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Hendrik V. — Mid-Level Technical Customer Support Specialist from Egypt

Hendrik V.

Mid-Level Technical Customer Support Specialist

Egypt 6+ years
Open to offersNew to Platform
Languages
DutchEnglishGerman
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About

John D. has a diverse background, excelling as an Owner of a Construction Company in Holland from 1999 to 2010, where he independently managed operations including welding, painting, and the maintenance of construction machines. Earlier, he contributed to the development of playground equipment at Mammoet, a well-known Dutch brand, enhancing go-karts and monorail systems nationwide. As an Independent Contractor from 1994 to 1998, he specialized in blasting and painting. His journey began as a painter at Metamo, a company renowned for state-of-the-art technology and quality standards compliance, engaging with major industrial clients. Transitioning to customer support, he has utilized his fluency in English and German while working with Wasla, Concentrix, Sykes, and Foundever, handling technical support for brands like Sony and Samsung, emphasizing his advanced technical knowledge alongside his outstanding customer service skills. Fluent in Dutch, English, and German, John is an advanced user of Linux and MS Windows. He currently resides in Egypt, offering valuable international experience.

Experience

  • Customer Support Specialist/Talent Pool

    Sykes (now Foundever) · 2019 — 2022
    Handled customer service responsibilities for Sony, including both standard inquiries and technical support in English and German.
  • Customer Support Specialist/Talent Pool

    Sykes (now Foundever) · 2022 — Present
    Managed customer service operations for Samsung, addressing both typical service requests and technical support in English and German.
  • Call Center Agent

    Wasla · 2012 — 2016
    Provided support for VIS German Account handling customer inquiries regarding postpaid mobile phones or data lines in English and German.
  • Customer Support Specialist

    Concentrix (Stream/Convergys) · 2016 — 2016
    Delivered customer support for Booking.com, resolving issues related to date changes, relocations, and complaints in English and German.
  • Owner of a Construction Company

    Desfa - Holland · 1999 — 2010
    Founded and managed a construction company, overseeing operations for painting and machinery maintenance which included the purchase and upkeep of welding equipment.
  • Playground Equipment Development

    Mammoet - Holland · 1998 — 1999
    Contributed to the development of new go-kart playground equipment and mono rail service, focusing on product refinements that enhanced safety and performance.
  • Independent Contractor

    Holland · 1994 — 1998
    Served as an independent contractor for blasting and painting projects commissioned by Desfa, working on welding and assembly tasks.
  • Construction and Conservation

    Construction and Conservation heaterin Barneveld - Holland · 1990 — 1994
    Engaged in painting services with a focus on using glass beads and corundum for construction and machinery.
  • Painter

    Metamo Company - Holland · 1989 — 1990
    Performed painting tasks while adhering to high quality standards and utilizing environmentally friendly paints and modern spraying equipment.
  • Jet Sprayer

    Janssen Company - Holland · 1987 — 1989
    Executed spraying operations within a technical context.

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