Henry G.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Henry G. is a seasoned and knowledgeable Customer Associate with extensive experience in the Telco, Ecommerce, and Video conferencing industries. As a dedicated customer service professional, Henry excels in providing high-quality service and establishing rapport with clients, contributing significantly to company success. At Clear Nexus Inc., he worked as a Collection Specialist, handling payment collection and processing refunds. His role as a Customer Service Representative at Task Us for DoorDash involved resolving order issues, while at Zoom Video, he managed billing inquiries and plan modifications. Previously at 24/7, Henry tackled billing and technical issues for Optus. His experience at Sutherland Global Services as a Fraud Specialist involved preventing account hacks and educating eBay customers. Throughout his career, he has demonstrated proficiency with different CRMs like Zendesk, Salesforce, and ServiceNow. Henry's ability to manage complex customer service tasks and his comprehensive industry knowledge make him an asset in every role he undertakes.
Experience
Collection Specialist
Clear Nexus Inc. · 2025 — 2025Executed outbound calls to customers to collect payments and facilitated the establishment of affordable payment plans with discounts. Assisted customers in modifying their payment methods and processed refunds.Customer Service Representative
Task Us · 2020 — 2024Handled customer inquiries for DOORDASH, resolving order issues, processing refunds, and following up with merchants and drivers to confirm delivery times. For ZOOM VIDEO, supported customers via phone, chat, and email with billing inquiries, plan adjustments, and add-on education.Customer Service Representative/Billing Specialist
24/7 · 2019 — 2019Assisted customers with billing-related inquiries, plan changes, and basic technical issues. Processed refunds and guided customers through troubleshooting steps.Customer Service Representative/Fraud Specialist
Sutherland Global Services · 2015 — 2019Focused on fraud prevention by addressing customer accounts affected by unauthorized access. Provided guidance on buying and selling on eBay and educated customers regarding removed listings.Local Collection Specialist
ADMEREX Solutions Inc. · 2009 — 2014Conducted outbound calls to collect payments from overdue local credit card holders in the Philippines, offering restructuring programs and managing accounts that were 30 to 120 days past due.
Skills & Expertise
Education
- Computer System Design and ProgrammingAMA Computer Learning Center · 1999 — 2001
- Secondary LevelLa Union Standard Academy · 1995 — 1999
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