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Herlita M. — Senior Customer Service Specialist from Philippines

Herlita M.

Senior Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Herlita R. is an experienced Customer Service Specialist with a track record across healthcare, real estate, telecommunications, IT, banking, print publishing, and digital services. At VSS – IMS Care Center, she supported patient appointment scheduling and maintained records under strict HIPAA compliance. In her billing specialist role at VSS – Privia Health, Herlita resolved billing inquiries and maintained regulatory accuracy. With Trinity Workforce Solutions in the real estate sector, she directed support operations and optimized team workload for property database accuracy. Her tenure as a Digital Receptionist at Mopro Inc focused on digital appointment management and platform issue resolution, while her technical support roles at Sykes Asia Inc and eTelecare Global Solutions involved hardware and network troubleshooting for IT and billing concerns. Herlita’s background is further supported by a diploma in professional education and a BS in development communication.

Experience

  • Patient Services Support

    VSS - IMS Care Center · 2024 — 2026
    Handled patient appointments and inquiries efficiently to ensure proper scheduling. Maintained patient records diligently, adhering to HIPAA compliance while collaborating with clinical and administrative teams to enhance patient service coordination and operational productivity.

  • Customer Experience Specialist [Billing]

    VSS – Privia Health · 2023 — 2024
    Addressed billing inquiries to enhance customer satisfaction and ensure precision in account management. Oversaw account discrepancies and took necessary actions to uphold billing accuracy while clearly conveying billing policies to customers to decrease disputes.

  • Team Leader and Admin Support (Real Estate Support Staff)

    Trinity Workforce Solutions, Inc [Oyster Properties] · 2018 — 2023
    Led daily operations to boost overall team efficiency and reliability of processes. Formulated quality control procedures for administrative tasks to enhance compliance with regulatory standards and reduce errors, while effectively distributing workload among team members to ensure consistent service.

  • Digital Receptionist

    Mopro Inc · 2017 — 2018
    Managed customer interactions by providing prompt and precise responses in an online service context, ensuring high levels of satisfaction. Handled digital appointment scheduling to enhance service availability and minimize customer wait times.

  • Complaints Case Manager (Telco, IT and Billing Support)

    Teleperformance Inc. · 2014 — 2016
    Processed escalated customer grievances related to telecom and IT billing, working to close cases quickly and improve service reliability. Facilitated communication between customers and internal teams to ensure transparency and expedite resolutions.

  • Technical Support Representative –Level 2 (IT Support)

    Sykes Asia Inc, Philippines · 2009 — 2013
    Diagnosed and repaired hardware and software malfunctions, ensuring device performance remained consistent. Addressed network connectivity issues escalated to Level 2 support to enhance system reliability.

  • Technical Support Representative (IT and Billing Support)

    eTelecare Global Solutions, Inc · 2009 — 2009
    Handled IT and billing inquiries promptly to boost customer satisfaction while processing billing adjustments accurately to maintain account integrity.

  • Sales Representative (Print and Publishing)

    Xlibris (Author Solutions) · 2008 — 2009
    Developed new client relationships through targeted outreach, enhancing market responsiveness in the print publishing sector. Advised authors on customized publishing options to elevate client engagement.

  • Customer Service Representative (Bank then Healthcare)

    People Support (Phils) Inc · 2006 — 2008
    Verified intricate transaction details and clarified policy information to diminish customer confusion while increasing efficiency in call resolution across banking and healthcare domains.

Skills & Expertise

Customer SupportCustomer ServiceYouTube SpecialistCustomer Service and Admin Support

Education

  • Diploma in Professional Education
    Cebu Normal University · — — 2010
  • B.S Development Communication maj Community Broadcasting
    Leyte State University (now currently known as Visayas State University) · — — 2006
  • Plaridel National High School Graduate
    Plaridel National High School · — — 2000

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