Hermansyah S.
Mid-Level Client Relations Specialist
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About
Hermansyah S. is a seasoned professional with a strong foundation in client relations, sales support, and data sourcing, highlighted through varied roles in the service industry. His career began with LANGUAGE SERVICE, where he contributed through translation and teaching. With the ANZ Banking Group, Hermansyah advanced from a desk collector to a group leader, managing a team of 15, overseeing credit collections, and organizing credit information. His proactive nature saw him transition to INTISAR MEGAH PIRANTI, focusing on lead generation by sourcing data and cold calling. He later engaged with NU GLOBE GOLF, handling sales support responsibilities for an international golf project. Across these roles, Hermansyah has honed his cold calling abilities, driven consistent client retention, and displayed leadership in multicultural environments. A Bachelor of Social Science graduate from Universitas Nasional, his academic background in international organizations and political issues complements his professional trajectory.
Experience
Customer Service Sales Support
NU GLOBE GOLF WONDERFULL INDONESIA PROJECT · 2012 — 2013Invited golfers from Malaysia to participate in events in Indonesia. Developed and submitted itineraries while ensuring timely payment reminders.Admin Support
DAILY WORKERS · 2013 — PresentManaged document handling for third-party service, provided administrative support including data entry, information collection, and proposal creation.Lead Generation
INTISAR MEGAH PIRANTI · 2008 — 2011Sourced data through directories and sales research via cold calling. Introduced investment services to small and medium-sized business owners in Eastern Europe and coordinated with an Account Executive based in Hong Kong.Collection Group Leader
ANZ Banking Group · 2004 — 2007Set measurable goals for the team, monitored performance metrics, delegated tasks, and established deadlines. Addressed settlement issues with incoming cardholders in collaboration with the petty cash team and liaised with IT and HR for new member administration. Identified training needs and provided coaching to team members.Collection Cycle Leader
ANZ Banking Group · 2003 — 2004Managed a team of 15 desk collectors focused on a specific due date. Gathered credit information to draft credit settlements and facilitated discussions with cardholders.Desk Collection
ANZ Banking Group · 2002 — 2003Conducted phone calls to collect overdue payments from card holders who were 30 days past due. Collaborated with field collectors to investigate and secure payments.Translator and Teacher
LANGUAGE SERVICE - Independent · 1998 — 2000Translated manuals and training modules while also teaching adult classes in General Conversation and English for Specific Purposes.
Skills & Expertise
Education
- Bachelor of Social Politic ScienceUniversitas Nasional, Indonesia · 1994 — 2000
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