Hero M.

Hero G. is a seasoned Customer and Sales Service Representative and Appointment Setter with nearly four years of expertise in inbound sales within financial services, retail, and telecommunications. His professional journey includes significant roles at Alorica, SixEleven, and VXI Global Solutions, where he excelled in customer communication and objection handling. Hero consistently met KPIs while maintaining high customer satisfaction through voice and email support. He demonstrated proficiency in CRM documentation and compliance, playing a pivotal role as a peer mentor for new hires. His experience extends to handling complex billing disputes and executing upselling strategies to enhance financial accounts. At a Confidential client, he expertly scheduled appointments in the HVAC industry, maintained a rigorous follow-up routine, and promptly engaged inbound leads. Hero's educational background from F. Bustamante National High School, coupled with his practical experience, reinforces his adeptness in account management and Google Workspace tools.