Herschel P.

Herschel P. is a seasoned professional with extensive experience in customer service roles, particularly within the automotive and e-commerce industries. As a Customer Service Representative at Antoine's Auto Rental since October 2022, he managed contract signings, vehicle tours, and payment collections, demonstrating his proficiency in handling multiple customer interactions. His tenure as a Call Center Agent at IQOR Trinidad Ltd, serving the Amazon Department from 2017 to 2021, highlighted his ability to assist American Amazon.com customers with account issues and logistics, such as liaising with USPS, UPS, and FedEx for package management. Additionally, Herschel served as a Food Drop Delivery driver, optimizing delivery routes using tools like Google Maps and Waze. His training includes a CompTIA Networking Certification, emphasizing his technical acumen. Herschel's skill set is robust, with a strong focus on maintaining accurate databases, impeccable typing skills, and excellent written and oral communication abilities.