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heziel T. — Mid-Level Logistics Team Leader from Philippines

heziel T.

Mid-Level Logistics Team Leader

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Heziel T. is an experienced professional specializing in logistics and human resources, with a background in the e-commerce and delivery services industry. As an FM/LM Team Leader at Shopee Express from August 2022 to October 2025, Heziel managed day-to-day hub operations, overseeing both first mile and last mile parcel processes, inventory control, rider dispatch, and KPI monitoring. Proficient in the WFM Module and FMS Module, Heziel ensured accurate parcel validation, handled problematic shipments, and executed effective team briefings to maintain operational standards. Transitioning into an HR / Recruiter / Agency Coordinator role from October 2025 to December 2025, Heziel handled candidate sourcing, interviewing, onboarding, payroll processing, and employee relations to foster workplace engagement and productivity. Fluent in English and Tagalog, Heziel applies strong project management capabilities to improve team outcomes and support organizational objectives.

Experience

  • HR / RECRUITER / AGENCY COORDINATOR

    SHOPEE EXPRESS · 2022 — 2025
    Engaged in recruitment and hiring by identifying, interviewing, and selecting qualified candidates. Organized training programs aimed at enhancing employee skills and fostering career development. Addressed employee relations by managing conflicts, promoting a positive work environment, and overseeing disciplinary matters. Handled payroll tasks, which included collecting employee information, tracking hours worked, calculating gross pay, and processing deductions for taxes and benefits.

  • FM/LM TEAM LEADER

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    Assisted in daily hub operations, encompassing last mile and first mile activities such as parcel inbounding, sorting, rider dispatch, receipt of in-transit parcels, and inventory control. Led team briefings and documented meeting minutes while monitoring the efficiency of hub KPIs. Developed and scheduled daily plans to ensure equitable parcel distribution. Managed validation of missing and short-landed parcels and processed returned items for both last mile and first mile. Addressed claims related to inbound and outbound processes of parcels, ensuring timely resolution.

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