hlaoui R.
Junior Administrative Assistant
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Rania H. possède une expérience confirmée en gestion administrative et conservation dans les secteurs de l’IT, l’électronique et du patrimoine culturel. En tant que Responsable administrative chez Sne Sometel et Agence de numérisation de données IT, elle a assuré la rédaction de documents, la gestion de commandes, le suivi des dossiers professionnels, l’organisation de réunions et déplacements, ainsi que la coordination entre clients, équipes et fournisseurs. Elle maîtrise parfaitement les outils Microsoft Office, Sage commercial, Photoshop et Illustrator, utilisés tant pour la gestion interne que pour la création de supports. De plus, son parcours inclut la saisie bancaire, la gestion de contrats et l’actualisation réglementaire, acquises en collaboration avec la banque STB et dans l’administration de patrimoine au sein d’instituts spécialisés à Tunis.
Experience
Responsable administrative
Sne sometel, Société Electronique · 2024 — 2025Drafted and managed documents including correspondence with suppliers and companies, emails, reports, and technical sheets. Oversaw daily administrative functions such as preparing necessary documents, managing purchase orders, deliveries, invoices, and payments. Communicated with clients regarding repairs of their items and coordinated internal operations, including information flow, meeting planning, and travel arrangements.Assistante administrative
NUMAD · 2021 — 2024Handled administrative tasks such as preparing communication materials, filtering telephone calls, placing equipment orders, and maintaining the schedule for the manager. Ensured coordination among clients, team members, and suppliers while organizing professional travel and preparing meetings. Managed contract administration and monitored the progress of professional files, updating regulatory and professional documentation.Conseillère
BEST CONTACT · 2020 — 2021Managed incoming and outgoing calls in accordance with quality standards, implementing internal procedures and call scripts. Addressed customer inquiries, complaints, and issues effectively while accurately recording client data and achieving performance targets related to response time and customer satisfaction.Conseillère de voyage
Agence de voyages Associatif Voyage · 2019 — PresentGuided clients in travel planning, ensuring satisfaction by providing accurate information and establishing a trusted relationship. Managed travel documentation, organized trips, handled visa applications, and addressed flight-related issues.Stagiaire
INSTITUT NATIONAL DU PATRIMOINE (INP) · 2018 — 2018Visited and pre-visualized historical buildings, learning about the archives and inventorying each object post-analysis. Documented observed data and identified endangered buildings requiring urgent intervention. Engaged in the restoration of architectural elements for damaged structures.Stagiaire
CENTRE NATIONAL DE LA CERAMIQUE ARTISTIQUE, SIDI KACEM AL JELLIZI · 2016 — 2016Gained knowledge in the techniques of ceramic refinement and manipulation, creating various objects through material handling and painting them using both traditional and modern methods.
Skills & Expertise
Education
- Mastère professionnel en sauvegarde et valorisation du patrimoineInstitut Supérieur des Métiers du patrimoine · 2017 — 2020
- License appliquée en patrimoine CulturelInstitut Supérieur des Métiers du patrimoine · 2013 — 2016
- Baccalauréat en Sciences ExpérimentalesLycée Taha Hussein · 2012 — 2013
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