Homero L.
Senior Operations Manager
Open to offersNew to PlatformAbout
Homero Luke C. is a client-focused Operations Manager with over six years of experience leading teams in dynamic, fast-paced environments such as e-commerce, healthcare, and sales. Based in Cagayan de Oro City, Philippines, he has managed daily operations and high-performing teams for global organizations like Support Zebra and Teleperformance, supporting business growth and driving operational efficiency. Homero Luke C. has a verified record of achieving a 20% increase in operational efficiency, 15% reduction in costs, and a 30% improvement in customer satisfaction, specifically by leveraging his expertise in client retention, cross-functional coordination, and process improvement. Serving both local and international clients, he has strengthened stakeholder relationships, mentored teams of up to 50+, and overseen onboarding—all while ensuring service delivery consistently meets client expectations across diverse business domains.
Experience
Operations Manager
Support Zebra · 2025 — 2025Oversaw daily operations for various client accounts in e-commerce, healthcare, and sales, ensuring alignment with client expectations. Maintained open communication with clients to address issues efficiently and improve workflows related to communication, scheduling, and reporting. Assisted in the onboarding of new team members to enhance client experiences and fostered team engagement to reduce turnover.Senior Operations Manager
Teleperformance · 2023 — 2024Directed a workforce of over 50 employees, contributing to increased operational efficiency and improved service delivery. Implemented process improvements to lower operational costs while serving as the liaison between leadership and clients to ensure effective communication regarding deliverables. Actively participated in client meetings to strengthen relationships and address concerns, thereby enhancing client retention.Operations Manager
Teleperformance · 2019 — 2023Managed client accounts, contributing to increased customer satisfaction scores. Enhanced operational workflows to improve efficiency and service delivery, coordinating with cross-functional teams to fulfill client requirements. Conducted performance reviews regularly to maintain quality and supported business reviews with insightful reporting.Operations Supervisor
Teleperformance · 2018 — 2019Oversaw a team of over 20 members, ensuring performance targets and client KPIs were achieved consistently. Developed actionable plans to enhance service delivery and client satisfaction while conducting coaching sessions to monitor performance. Fostered collaboration among teams to improve overall service consistency.Subject Matter Expert
Teleperformance · 2016 — 2017Addressed complex customer issues, providing support to frontline teams. Facilitated the training of new hires and improved the onboarding process while identifying gaps in processes to implement enhancements for better customer experience.
Skills & Expertise
Education
- Bachelor of Science in Technology Communication Management (BS-TCM)University of Science and Technology of Southern Philippines
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