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HONY J. from Philippines

HONY J.

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Honyjoy E. is an experienced Customer Service/Sales Representative and Salon Assistant Team Leader with a background in the beauty and digital trading industries. From 2019 to 2026, Honyjoy provided direct customer support at No 1 Salon and Evergreen Digital Trading Inc., specializing in resolving client inquiries, managing salon operations, and ensuring customer satisfaction. She has effectively managed online chat support, guiding users with product information and timely solutions, while adhering to company guidelines. Her work involved problem-solving, active listening, and maintaining high standards of cleanliness and service quality. Fluent in English, Tagalog, and native language, Honyjoy excels in multitasking within fast-paced and customer-centric environments.

Experience

  • CHAT SUPPORT

    JonathanPalmaOnlineMarketing Business · 2024 — 2026
    Provided real-time assistance to customers via online chat platforms, addressing inquiries and guiding users through issues related to products or services. Ensured timely responses and a favorable customer experience while managing multiple chats, documenting interactions, and adhering to company protocols.

  • CUSTOMER SERVICE/SALE REPRESENTATIVE

    Evergreen Digital Trading Inc. · 2022 — 2024
    Assisted customers by addressing inquiries and resolving concerns while delivering accurate information regarding products or services. Maintained a professional demeanor to support customer satisfaction and facilitated daily operations through effective communication and problem-solving.

  • SALON ASSISTANT TEAM LEADER

    No 1 Salon · 2019 — 2021
    Supported salon operations by assisting stylists, preparing tools and workstations, and upholding cleanliness and sanitation standards. Managed client greetings, appointment scheduling, and basic salon services, all while ensuring a welcoming and positive atmosphere for customers.

Skills & Expertise

Chat SupportCustomer SupportCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Tertiary
    Asian Technology College of Trento · 2016 — 2017
  • Secondary
    Bislig City National High School · 2011 — 2015
  • Primary
    San Fernando Elementary School

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