IBI-ORI P.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Perfect B. is an experienced Customer Service Representative and cyber café attendant based in Port Harcourt, Nigeria, with a background in technology-focused service environments. At TechConnect Solutions, Perfect B. handled customer inquiries via multiple channels, resolved service requests, and contributed to team efforts that improved client satisfaction. As a cyber café attendant at FearGod Computer/Internet Café, Perfect B. managed daily operations, delivered digital services such as printing, scanning, photocopying, and supported customers with basic computer use. Additionally, as a freelancer on online platforms, Perfect B. provided typing, data entry, and document formatting services, consistently meeting deadlines and maintaining project accuracy. Currently pursuing a B.Sc. in Surveying and Geo-informatics at Rivers State University, Perfect B. continues to build technical proficiency while applying strong Microsoft Office and time management abilities across all roles.
Experience
CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)
TechConnect Solutions · 2021 — 2024Managed customer inquiries, complaints, and service requests through various channels including phone, email, and in-person. Provided thorough information about products and services to enhance client satisfaction. Ensured accurate documentation of customer interactions for effective follow-up. Worked collaboratively with colleagues to improve service processes and achieve performance objectives.FREELANCER
Self-Employed/Online Platforms · 2022 — PresentProvided typing, data entry, and document formatting services to clients. Maintained a focus on timely and high-quality project completion. Engaged in clear communication with clients to confirm requirements and ensure satisfactory outcomes. Juggled multiple projects while upholding accuracy and meeting deadlines.CYBER CAFÉ ATTENDANT
FearGod Computer/Internet Café · 2020 — PresentOversaw the daily operations of the cyber café, ensuring reliable internet access and a range of digital services. Delivered services such as printing, photocopying, scanning, typing, and online registrations. Assisted customers with basic computer use and online tasks to provide efficient service. Fostered a welcoming and customer-oriented atmosphere to encourage repeat visits.
Skills & Expertise
Education
- Bachelor of Science (B.Sc) – Surveying and Geo-informaticsRivers State University · — — 2023
- West African Examination Council (WAEC)De Cornerstone Academy · 2020 — 2023
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