Ibironke O.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Ibironke O. is a customer-focused professional with over three years of remote experience in customer support, virtual assistance, and digital marketing across industries such as eCommerce, digital services, and client consultancy. As a Virtual Assistant at Debsworth LLC, Ibironke O. maintained a 95%+ customer satisfaction and response rate by efficiently managing client inquiries, executive calendars, and CRM systems like HubSpot. While working with Coachedbyketty and Ketty Multi-Dynamics, Ibironke O. supported social media, email communications, and eCommerce operations, directly contributing to increased client engagement and a 20% expansion in client base. In a marketing role at Enski Services, Ibironke O. drove improved client retention through targeted campaigns and optimized customer support. Key strengths include problem-solving, Google Workspace, and file organization, ensuring seamless support experiences in fast-paced environments.
Experience
Virtual Assistant
Debsworth LLC · 2025 — PresentEngaged with clients through email and chat to address inquiries, achieving a satisfaction and response rate exceeding 95%. Organized executive calendars, scheduled meetings, and streamlined digital file systems. Managed CRM data entry and lead tracking within HubSpot to facilitate customer interactions. Collaborated with team members on Slack and ClickUp to address client requests efficiently. Enhanced documentation and organization, reducing file retrieval time by 30%.Digital Marketing & Client Support
Coachedbyketty · 2022 — 2024Served as the primary contact for customer inquiries received via social media and email. Developed communication strategies that bolstered client engagement and elevated customer satisfaction levels. Assisted clients in navigating digital platforms and addressing account-related concerns. Fostered strong client relationships by ensuring effective communication and timely issue resolution.Business Development & Client Relations
Ketty Multi-Dynamics · 2021 — 2024Provided direct support to clients and facilitated onboarding processes through various digital communication channels. Addressed inquiries while contributing to a 20% increase in the client base, relying on strong relationships. Assisted with eCommerce operations by tackling order-related queries and optimizing customer touchpoints.Marketing Manager
Enski Services · 2023 — 2023Managed customer inquiries and executed targeted marketing campaigns aimed at improving retention rates. Collaborated with clients to ensure effective service delivery, contributing to an 18% increase in repeat business. Improved communication and support strategies to lower customer acquisition costs.
Skills & Expertise
Education
- LL.B. (Law)Ajayi Crowther University, Nigeria · 2017 — 2021
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