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Igbo P. — Mid-Level Customer Support Specialist from Nigeria

Igbo P.

Mid-Level Customer Support Specialist

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Precious A. is a high-performing professional based in Ibadan, Nigeria, recognized for her proficiency in customer support and remote operations. She brings extensive experience in collaborating with distributed teams, particularly in maintaining robust CRM management and lead generation. Currently serving as a Customer Service Officer at Comfort Agro Chemical Nig Ltd, Precious adeptly handles customer inquiries, manages CRM records, and offers after-sales support. Her role as an HR Intern at GAO Tek Group involves supporting recruitment processes, screening candidates, and coordinating onboarding for remote teams. Previously, she excelled as a Cold Caller at IQI Technology, where she executed over 200 outbound calls daily and generated qualified leads. As a Customer Service Specialist and Executive Assistant at Vivo Energy, she efficiently handled customer inquiries and supported executive operations. She holds a B.Sc. in Entrepreneurship from Osun State University, where she was recognized as the Best Graduating Student in her department. Her technical skills include expertise in CRM systems such as Zoho and Zendesk, and project management tools like Jira and Trello.

Experience

  • HR Intern (Remote)

    GAO Tek Group · 2026 — Present
    Assist in recruitment processes, including candidate screening and HR documentation, as well as coordinate onboarding for remote teams.
  • Customer Service Officer

    Comfort Agro Chemical Nig Ltd · 2025 — Present
    Address customer inquiries and complaints while managing CRM records and providing guidance on products and after-sales support.
  • Cold Caller / Lead Generation Agent

    IQI Technology · 2025 — 2025
    Conduct over 200 outbound calls to potential clients, generate qualified leads, handle objections, and maintain records in the CRM.
  • Part-Time Lecturer

    Esfam Benin University, Lagos · 2024 — 2025
    Provide lectures, manage coursework and grading, and facilitate student engagement.
  • Customer Service Specialist / Executive Assistant

    Vivo Energy · 2023 — 2024
    Manage customer inquiries, schedule meetings, assist executives with documentation, and maintain operational records.

Skills & Expertise

Education

  • Bachelor of Science in Entrepreneurship
    Osun State University · — — 2020

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